Club Manager

Priority Dispatch Corp.; Mason City (IA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated manager to oversee gym operations. This role is pivotal in ensuring a positive member experience while maintaining the club's financial success. You will recruit and train team members, ensuring exceptional customer service and adherence to company policies. With a focus on creating a welcoming environment, your leadership will guide staff in delivering top-notch service. This position offers various benefits, including health insurance and advancement opportunities, making it an exciting chance to grow in a supportive atmosphere.

Benefits

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Qualifications

• At least 1 year of equivalent managerial experience required.
• Strong customer service and communication skills are essential.

Responsibilities

• Oversee gym operations ensuring a positive member experience.
• Recruit, train, and supervise team members effectively.
• Ensure adherence to company policies and procedures.

Skills

Customer Service

Problem Solving

Communication

Leadership

Organizational Skills

Education

Managerial Experience

Tools

Basic Computer Proficiency

Job description

Job Details

Job Location: Mason City - MAS - Mason City, IA

Position Type: Full Time

Salary Range: Undisclosed

Job Category: Management

Description

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight making sure all team members are providing a great customer service experience at all times.
• High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensuring self and team members are implementing and adhering to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.