Club Manager

Planet Fitness - United FP Management, LLC; Issaquah (WA); On-site; USD 40,000 - 70,000; Full time

Job summary

Ein etabliertes Fitnessunternehmen sucht einen motivierten Club Manager, der für die Überwachung des Gym-Betriebs verantwortlich ist. In dieser spannenden Rolle sind Sie dafür zuständig, ein positives Umfeld zu schaffen, das den Mitgliedern ein außergewöhnliches Erlebnis bietet. Sie leiten ein engagiertes Team, fördern deren Entwicklung und sorgen für eine einladende Atmosphäre. Diese Position bietet Ihnen die Möglichkeit, Ihre Führungsfähigkeiten zu entfalten und zur finanziellen Erfolgsbilanz des Clubs beizutragen. Wenn Sie eine Leidenschaft für Fitness und Kundenservice haben, ist dies die perfekte Gelegenheit für Sie!

Benefits

401(k)

Krankenversicherung

Möglichkeiten zur Weiterentwicklung

Bezahlte Freizeit

Schulungs- und Entwicklungsmöglichkeiten

Qualifications

• Erfahrung im Kundenservice, idealerweise in der Fitnessbranche.
• Führungserfahrung, insbesondere als Assistant Manager bei Planet Fitness.

Responsibilities

• Leitung des Gym-Betriebs und Sicherstellung eines hervorragenden Mitgliedererlebnisses.
• Rekrutierung, Schulung und Entwicklung eines leistungsstarken Teams.

Skills

Kundenservice

Führungskompetenz

Problemlösungsfähigkeiten

Computerkenntnisse (Microsoft Suite)

CPR-Zertifizierung

Education

High School Diplom/GED

Job description

Benefits:

• 401(k)
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Full time: 43 hours per week (Monday, Tuesday and Wednesdays 9a-7p, Thursdays 9a-5p, Fridays 9a-2p)

Essential Duties and Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management
  • Schedule staff and ensure all shifts are covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
  • Administration and processing of all weekly/bi-weekly employee payroll.
  • Resolve employee issues or concerns.
  • Manage disciplinary/termination activities.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
  • Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
  • Ensure safety of employees, members and club property.
  • Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.