Club Manager

Planet Fitness Franchising; Federal Way (WA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Club Manager to lead gym operations and ensure an exceptional member experience. In this dynamic role, you will recruit and develop a high-performing team, maintain a welcoming atmosphere, and uphold superior customer service standards. Your leadership will drive the success of the club while fostering a positive environment for both staff and members. Join a vibrant community that values hard work and enthusiasm, and enjoy a range of benefits including a free membership and comprehensive health options. This is a fantastic opportunity to make a significant impact in the fitness industry.

Benefits

Free Black Card Membership

Medical Options

Dental Insurance

Vision Insurance

401k with Company Contribution

Paid Vacation Time

Access to Pet Insurance

Aflac Benefits

Qualifications

• Proven experience in customer service, especially in fitness.
• Strong leadership skills with a focus on team development.

Responsibilities

• Oversee gym operations ensuring a welcoming atmosphere for all members.
• Recruit and train staff while maintaining accountability and performance.

Skills

Customer Service Skills

Leadership Skills

Problem Resolution Skills

Basic Computer Proficiency

CPR Certification

Education

High School Diploma/GED

Tools

Microsoft Suite

Job description

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Full time: 43 hours per week (Monday, Tuesday and Wednesdays 9a-7p, Thursdays 9a-5p, Fridays 9a-2p)

Essential Duties and Responsibilities

1. Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
2. Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
3. Staff Management
   • Schedule staff and ensure all shifts are covered.
   • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
   • Administration and processing of all weekly/bi-weekly employee payroll.
   • Resolve employee issues or concerns.
   • Manage disciplinary/termination activities.
4. Involved in all front desk related activities including:
   • Answer phones in a friendly manner and assist callers with a variety of questions.
   • Check members into the system.
   • New member sign-up.
   • Take prospective members on tours.
   • Facilitate all member requests, issues and questions.
   • Ensure prompt opening/closing of gym.
5. Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
   • Ensure safety of employees, members and club property.
   • Determine and communicate equipment repair in a timely manner.
6. Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
7. Authorize expenditures and refunds. Make daily bank deposits.
8. Prepare all HR related forms and send to Corporate Payroll Team.
9. Track statistics and reports (weekly, monthly, annually).
10. Backup support for any employee who is absent.

Qualifications/Requirements

1. Superior customer service skills, preferably in the fitness industry.
2. Experience working as an Assistant Manager at Planet Fitness.
3. Exceptional leadership, diplomacy and listening skills.
4. Basic computer proficiency (Microsoft Suite).
5. Hard working, enthusiastic and energetic!
6. Strong problem resolution skills.
7. Current CPR Certification required.
8. High school diploma/GED equivalent required.
9. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Must be able to occasionally lift up to 50 lbs.
4. Will occasionally encounter toxic chemicals during shift.

Benefit Basics

All staff will also receive a free Black Card membership after 90 days of employment.

As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.