Club Manager

Planet Fitness; Hiram (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a motivated Club Manager to oversee gym operations and ensure a welcoming atmosphere for members. This role involves leading a dedicated team, enhancing customer service, and maintaining a clean and safe environment. The ideal candidate will possess exceptional leadership skills, a passion for fitness, and a commitment to staff development. If you thrive in a dynamic environment and are eager to make a positive impact, this opportunity is perfect for you. Join a team that values growth, community, and the well-being of its members.

Benefits

15 days Paid Time Off

Bonus based on performance

Qualifications

• Experience in customer service, preferably in the fitness industry.
• Current CPR Certification is required.

Responsibilities

• Oversee gym operations to ensure exceptional member experience.
• Recruit, hire, train, and develop high performing staff.

Skills

Customer Service Skills

Leadership Skills

Problem Resolution Skills

Basic Computer Proficiency

Education

High School Diploma/GED

Tools

Microsoft Suite

Job description

Benefits:

• 15 days Paid Time Off
• Bonus based on performance

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management
  
  • Schedule staff and ensure all shifts are covered.
• • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• • Administration and processing of all weekly/bi-weekly employee payroll.
• • Resolve employee issues or concerns.
• • Manage disciplinary/termination activities.
• Involved in all front desk related activities including:
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• • Check members into the system.
• • New member sign-up.
• • Take prospective members on tours.
• • Facilitate all member requests, issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
  
  • Ensure safety of employees, members and club property.
• • Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.