Assistant Regional Operations Manager, Delta Sky Club

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Assistant Regional Operations Manager to oversee daily operations for Delta Sky Club. This dynamic role involves collaborating with club leadership and partners to enhance guest experiences and operational efficiency. The ideal candidate will have a strong background in restaurant management, focusing on team development and guest service excellence. You will play a key role in training staff, managing guest satisfaction, and ensuring the highest standards of service. If you are passionate about hospitality and operational success, this is an exciting opportunity to make a significant impact.

Qualifications

• 5+ years in restaurant or food service management.
• Expertise in guest service and operational excellence.

Responsibilities

• Lead training programs for team members on service excellence.
• Ensure seamless guest flow and monitor service standards.
• Audit food and beverage quality and presentation.

Skills

Restaurant Management

Guest Service

Team Development

Operational Excellence

Hospitality Standards

Job description

Position: Assistant Regional Operations Manager

The Assistant Regional Operations Manager will assist the ROM in overseeing all aspects of daily operations for a small portfolio of clubs within a region for Delta Sky Club. The role involves regular contact with club leadership to ensure optimal efficiency and adherence to Delta Sky Club standards, reflecting high-level leadership. The position requires collaboration with partners such as SodexoMAGIC, Compass Group, and internal divisional Airport Customer Service leadership to align goals and objectives.

The Assistant Manager serves as the eyes and ears of the operation, recommending and assisting in implementing improved and more efficient business practices. Responsibilities include managing customer satisfaction scores, positively impacting financial performance, and participating in the opening of new clubs to meet customer demands.

Minimum Requirements

• At least 5 years of experience in restaurant or Food Service Management, focusing on guest service, team development, and operational excellence.

Responsibilities

1. Training & Service Culture Leadership
   • Suggest and validate training programs to ensure team members deliver welcoming, elevated, and caring hospitality experiences.
   • Inspire and support club leaders in defining strategic action plans for operational excellence.
   • Coach and mentor team members on service excellence and proactive guest engagement.
   • Maintain active floor presence during peak hours to support outstanding guest experiences.
   • Reinforce Delta’s hospitality standards through ongoing coaching and feedback.
2. Guest Experience & Floor Management
   • Ensure seamless guest flow and entry during peak hours.
   • Monitor activity at food, bar, and service desks, resolving crowding or delays.
   • Encourage ambassadors to engage proactively with guests.
   • Execute guest engagement activations and special events.
   • Attend pre-shift meetings and ensure proper station assignments.
3. Food & Beverage Program Oversight
   • Monitor and audit food and beverage service standards.
   • Audit bar programs for correct brands and recipes.
   • Ensure presentation, portioning, and quality control standards are met.
   • Coordinate food activation and local flavor projects.
4. Facility & Operational Excellence
   • Audit cleanliness and maintenance standards.
   • Report facility deficiencies and collaborate with the Facilities Team for resolution.
   • Conduct leadership meetings to align on service goals and strategies.
   • Analyze guest satisfaction scores and implement improvements.
   • Monitor staffing levels and control costs without compromising service quality.
   • Support regional tasks, projects, and new club openings.