Club Manager

Planet Fitness; Greenlawn (NY); On-site; USD 66,000 - 83,000; Full time

Job summary

A leading fitness company is seeking a Club Manager to oversee operations and ensure a welcoming environment. The role involves managing staff, enhancing member experiences, and maintaining club standards. Ideal candidates are passionate leaders with strong communication skills and a commitment to community health.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Flexible Spending Accounts

Paid Time Off

Free Black Card Membership

Tuition Reimbursement

Employee Discounts

Team-Building Events

Qualifications

• At least 1 year of customer service experience.
• 2-3 years of supervisory and team leadership experience.

Responsibilities

• Oversee all club operations to ensure an exceptional member experience.
• Hire, onboard, and schedule staff while managing employee timecards.
• Monitor KPIs and implement improvements.

Skills

Customer Service

Leadership

Communication

Conflict Management

Education

CPR/AED Certification

Job description

Overview

Who We Are: At Planet Fitness, our mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgment-free environment. We are one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, with over 2,000 clubs and growing! Joining the PF family means being part of a company founded on strong values and culture. It involves being part of a supportive, engaging team that cares about improving community health and wellbeing, creating a sense of belonging for everyone. It’s about having fun at work while exceeding member expectations and being proud of the brand you represent.Who You Are: All our Team Members share a passion for our brand and a desire to make members feel welcome in our Judgement Free Zone. Ideal characteristics for our Club Manager include:

• Approachable and excellent at connecting with people.
• Passionate about leading in a people-centric environment.
• Initiative-driven and self-aware.
• Diplomatic in interactions and conflict management.
• Ability to set clear directions and follow through.
• Adaptable communication skills.
• Enjoy managing multiple priorities and completing tasks.
• Skilled in coaching and leading teams to success.
• Brand ambassador who acts with integrity and respect.

Responsibilities

About the Club Manager Role: As Club Manager, you oversee all club operations to ensure an exceptional Judgement Free member experience. You create a positive work environment that supports our culture and drives engagement. Your role involves selecting, developing, and leading the team to meet club priorities and KPIs. Your coaching and connection skills are critical for delivering outstanding member experiences through a motivated team. Key responsibilities include:

• Hiring, onboarding, and scheduling staff; providing backup support.
• Managing employee timecards, expenditures, and supplies.
• Monitoring KPIs, identifying issues, and implementing improvements.
• Training staff on marketing efforts and promotions.
• Handling emergency situations and ensuring safety protocols.
• Leading team performance and providing regular feedback.
• Addressing employee concerns and coordinating with HR.

Daily duties also involve:

• Greeting members, assisting with questions, and promoting the Judgement Free Zone.
• Addressing member concerns, conducting tours, and processing memberships.
• Executing retail transactions and maintaining cleanliness and safety of the club area.
• Addressing maintenance issues and ensuring facility standards.

Compensation & Benefits:

• Salary range: $66,350 to $82,210, with potential variation based on experience and other factors.
• Benefits include medical, dental, vision insurance, disability, life insurance, 401(k), flexible spending accounts, paid time off, and a free Black Card Membership.

Qualifications

About Your Qualifications:

• At least 1 year of customer service experience.
• 2-3 years of supervisory and team leadership experience.
• Must be 18 or older.
• Willing to obtain CPR/AED certification (training provided).
• Basic computer skills.

Physical Demands:

• Standing, moving, and communicating throughout the shift.
• Ability to lift up to 75 pounds.
• Exposure to chemicals, frequent cleaning, and varied physical positions.

Additional Benefits:

• Health insurance, retirement plans, tuition reimbursement, employee discounts, and team-building events.

Health and safety are everyone's responsibility. All team members must contribute to maintaining a safe and healthy workplace by following policies, reporting hazards, and working safely.