Club Manager

Baseline Fitness; Edina (MN); On-site; USD 42,000 - 58,000; Full time

Job summary

A leading company in the wellness and fitness services sector seeks a Club Manager. This role involves overseeing gym operations, ensuring customer satisfaction, managing staff, and handling financial tasks. Ideal candidates will have prior supervisory experience and strong communication and leadership skills.

Qualifications

• Prior supervisory experience is required.
• Strong customer service and communication skills are essential.
• Basic computer proficiency is necessary.

Responsibilities

• Recruit, hire, train, schedule, and supervise staff.
• Oversee gym cleanliness and ensure a positive member experience.
• Process weekly employee payroll and manage marketing efforts.

Skills

Customer Service

Communication

Organizational Skills

Leadership Skills

Problem Solving

Education

High school diploma

Job description

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Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise staff.
• Member service oversight making sure all staff is providing a great customer experience at all times.
• Very involved in all front desk related tasks
• Great/meet potential members and provide gym tour
• Facilitate member service issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning daily
• Process weekly employee payroll
• Manage marketing efforts. Making sure staff is aware and trained on all the sent out marketing
• Authorizes expenditures and makes bank deposits daily
• Prepare all new hire forms and send to appropriate regional manager
• Backup support for any employee who is out due to illness, etc.
  
  
• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
  
  

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties And Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Member service oversight making sure all staff is providing a great customer experience at all times.
• Very involved in all front desk related tasks
• Great/meet potential members and provide gym tour
• Facilitate member service issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning daily
• Process weekly employee payroll
• Manage marketing efforts. Making sure staff is aware and trained on all the sent out marketing
• Authorizes expenditures and makes bank deposits daily
• Prepare all new hire forms and send to appropriate regional manager
• Backup support for any employee who is out due to illness, etc.
  
  

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
  
  

Minimum Qualifications

• High school diploma
• Prior supervisory experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency
  
  

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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