Club Manager

Priority Dispatch Corp.; BLOOMINGTON (MN); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the fitness industry is seeking a Gym Operations Manager. This role is responsible for overseeing gym operations, ensuring excellent member experiences, and managing staff and marketing strategies. Ideal candidates will possess strong leadership and customer service skills, with a focus on creating a welcoming environment for members. This full-time position in Bloomington offers opportunities for professional growth and development.

Qualifications

• Prior supervisory experience required.
• Strong customer service skills necessary.
• Basic computer proficiency is essential.

Responsibilities

• Oversee gym operations ensuring a positive member experience.
• Recruit, hire, train, and supervise staff.
• Manage marketing efforts and handle payroll.

Skills

Customer Service

Communication

Organizational Skills

Leadership Skills

Problem Solving

Education

High School Diploma

Job description

Job Details

Job Location: Bloomington - BLM - Bloomington, MN

Position Type: Full Time

Salary Range: Undisclosed

Job Category: Management

Description

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

1. Recruit, hire, train, schedule and supervise staff.
2. Member service oversight making sure all staff is providing a great customer experience at all times.
3. Very involved in all front desk related tasks
4. Great/meet potential members and provide gym tour
5. Facilitate member service issues and questions.
6. Ensure prompt opening/closing of gym.
7. Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning daily
8. Process weekly employee payroll
9. Manage marketing efforts. Making sure staff is aware and trained on all the sent out marketing
10. Authorizes expenditures and makes bank deposits daily
11. Prepare all new hire forms and send to appropriate regional manager
12. Backup support for any employee who is out due to illness, etc.

Essential Behavior Requirements

1. Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
2. Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
3. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
4. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Qualifications

Minimum Qualifications

• High school diploma

• Prior supervisory experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time