Club Lounge Server

Kiawah Island Golf Resort; South Carolina; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Discounts at hotel and golf

Employee meal program

Trainings and events

Recognition awards

Leadership development

Wellness fair

Free parking

Insurance and vacation pay

401k eligibility

Job summary

Kiawah Island Golf Resort, a luxury destination near Charleston, South Carolina, seeks Club Lounge Attendants to provide warm, personalized service in the Club Lounge. The role emphasizes hospitality, attention to detail, and proactive guest satisfaction while upholding resort standards.

The position requires serving experience, strong English communication, and the ability to work independently or in a team.

Qualifications

• At least one year of serving, or serving assistant, experience.
• Good to excellent communication skills in English both verbal and written.

Responsibilities

• Greet and serve with warmth, sincerity, and genuine southern hospitality.
• Maintain order of all food and beverage in the Club Lounge.
• Maintain cleanliness of the Club Lounge.
• Service all food and beverage needs of guests.
• Control lounge inventory including food, alcohol, soft drinks, silverware, glassware, china, linens, serving pieces, and buffet presentation pieces.
• Manage time effectively, listen to guest requests and resolve each request.
• Maintain a professional demeanor and composure at all times.
• Improvise when necessary and make empowered decisions to ensure guest satisfaction.
• Uphold the resort's core values and policies.

Skills

Serving experience

English communication

Customer service

Team player

Conflict resolution

Job description

Position Summary:

Club Lounge Attendants are expected to always exhibit a great personality with an engaging smile, demonstrate a strong attention for detail, and uphold a high level of standards in order to create an incredible experience for each guest. Additionally, they will communicate guest needs and preferences to ensure the most personalized service possible, all while creating a welcoming lounge environment for all who enter the Club Lounge.

Pay Rate:

The rate of pay listed on job boards are auto-generated numbers. Kiawah Island Golf Resort’s actual rate of pay will be determined during the hiring process.

Qualifications:

• At least one year of serving, or serving assistant, experience required.
• Minimum 21 years of age to serve alcohol.
• Bar knowledge with some experience serving liquor, beer, and wine preferred.
• Effective conflict resolution and organization skills, professional and cooperative demeanor, and positive and energetic attitude are imperative.
• Must possess a passion for providing extraordinary service.
• Must be able to work both independently and in a team environment.
• Good to excellent communication skills in English both verbal and written.
• Must be able to pass a background check.

Expectations & Responsibilities:

• Greet and serve with warmth, sincerity, and genuine southern hospitality.
• Maintain order of all food and beverage in the Club Lounge.
• Maintain cleanliness of the Club Lounge.
• Service all food and beverage needs of guests.
• Control lounge inventory including food, alcohol, soft drinks, silverware, glassware, china, linens, serving pieces, and buffet presentation pieces.
• Will need to manage time effectively, actively listen to guest requests and employ initiative to resolve each request.
• Will maintain a professional demeanor and composure, regardless of business levels.
• Will be able to improvise when necessary and make empowered decisions to ensure guest satisfaction.
• Uphold the core values and policies and procedures of the resort.
• All other duties, as assigned.

Essential Physical Requirements:

• Must be able to lift minimum weight of 25 lbs. across short-medium distances.
• Must be able to stand for the entirety of shift while reaching, bending and stooping as needed.
• Must be able to work on site due to daily needs of the job requirements.
• Must be able to reach, bend, lift, and carry trays / ovals.

Perks & Benefits:

• Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops
• Employee Meal Program
• Employee Trainings and Appreciation Events throughout the year
• Recognition Awards and Incentive Events, Peer to Peer Recognition
• Leadership & Career Development
• Bi-annual Wellness Fair
• Free Parking!
• Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.
• 401k – available after 30 days of employment

Our Story:

Kiawah Island Golf Resort is a destination for luxury golf and beach vacations near Charleston, South Carolina. We offer Five-Star accommodations, world-class resort amenities, award-winning recreational activities, and some of the most respected golf courses in the nation.

The resort concentrates on hiring the best individuals. Each of our talented and skilled employees strive for our mission to be recognized as the best golf and tennis resort on the East Coast. We are committed to providing employees with caring, gracious service in the traditions of genuine southern hospitality.