Club General Manager: Member Experience & Growth

Crunch Fitness; Cerritos (CA); On-site; USD 64,000 - 100,000; Full time

Job summary

Fitness Ventures LLC is seeking a General Manager for CRUNCH Fitness locations in the United States. The role emphasizes delivering top-tier service, maintaining clean facilities, and driving financial targets by leading a dynamic team.

You will implement policies, recruit staff, and foster a welcoming, no-judgments environment consistent with the Crunch brand. The position requires strong leadership, personnel management, and hands-on operations oversight in a busy club setting, with a focus on

Qualifications

• All applicants must possess a high school diploma or equivalent (e.g., GED). This requirement is in place to ensure that all employees have the basic level of education necessary to perform the duties of their roles effectively.
• To be eligible for employment at Fitness Ventures LLC applicants must be at least 18 years of age. This policy ensures compliance with applicable laws and helps maintain a safe and productive work environment.
• All applicants must be eligible to work in the United States pursuant to both state and federal requirements and maintain their eligibility to work in the United States throughout their employment. If an applicant’s eligibility changes at any time, the applicant must notify Fitness Ventures LLC immediately. Applicants must also provide proof of eligibility to work in the U.S. including the required documentation for e-Verification.

Responsibilities

• Demonstrate a working knowledge of all standard operating procedures and policies
• Communicate and implement company policies and procedures
• Encourage staff to work as a team and be productive
• Demonstrate an ability to take decisive action
• Proactively recruit, interview, and hire talented team members
• Lead, motivate, and manage a team
• Achieve desired revenue targets, as measured through KPI's, through the leadership and motivation of sales staff
• Implement company marketing programs generate new sales leads
• Ensure that team maintains proper tracking of leads
• Emphasize the importance of staff involvement in the community and neighborhood businesses and recruit new local businesses into partnership programs
• Support personnel related problems or difficulties by following company procedure and documentation
• Resolve customer complaints in an expeditious and tactful manner following company procedure and documentation
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the customer
• Ensure the facility meets standards for cleanliness, maintenance, safety, and security
• Ensure malfunctioning equipment is repaired promptly
• Ensure proper inventory of equipment parts
• Assist in the processing, submission, and approval of payroll
• Exhibit an understanding of revenue budgets and payroll expenses
• Establish controls of expenses and purchasing supplies.
• Demonstrate a deep understanding of expense management
• Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget.

Skills

Team Leadership

Sales Management

Staff Recruitment

Customer Service

Operational Oversight

Education

High School Diploma or GED

Job description

Fitness Ventures LLC is seeking a General Manager for CRUNCH Fitness locations in the United States. The role emphasizes delivering top-tier service, maintaining clean facilities, and driving financial targets by leading a dynamic team.

You will implement policies, recruit staff, and foster a welcoming, no-judgments environment consistent with the Crunch brand. The position requires strong leadership, personnel management, and hands-on operations oversight in a busy club setting, with a focus on