Club General Manager: Growth, Operations & Member Experience

River Creek Club; Leesburg (VA); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance (short-term &

401(k) retirement savings plan

Generous paid time off and leave

Job summary

River Creek Club in Leesburg, VA is seeking a General Manager to lead the club's strategic direction, operations, and membership growth. You will drive success through effective business strategies, ensure member satisfaction, and foster a positive work environment.

The role requires strong leadership, budgeting experience, and the ability to collaborate with the Regional team to meet financial and operational goals.

Qualifications

• High school diploma or equivalent required.
• At least 3 years of club management or hospitality experience.
• At least 1 year of budget management experience and sound expense judgment.
• Bachelor's degree or equivalent preferred.
• Food Handlers Certificate, Alcohol Safety, STAR certifications, TABC, CPR certifications preferred.

Responsibilities

• Develop and execute business and financial strategy plans for the club.
• Monitor performance metrics to ensure revenue targets are achieved and adjust plans as needed.
• Lead department heads across Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales.
• Recruit, select, develop, and evaluate a qualified team of department heads.
• Guide department heads in creating strategic employee development plans and performance reviews.
• Lead recruitment, training, development, and performance management of staff to align value, service, and member satisfaction.
• Implement sales, marketing, and net revenue strategies aligned with financial plans and adjust as necessary.
• Maintain expense control systems and forecasting to manage expenses and payroll ratios.
• Ensure financial obligations, including debt and lease agreements, are met in compliance with GAAP and policies.
• Foster member relationships and maintain high-quality facilities through staffing, programming, service operations, and maintenance.
• Analyze member retention and develop targeted strategies to improve retention; document feedback from resigning members.

Skills

Leadership abilities

Communication skills

Budget management

Strategic thinking

Discretion and integrity

Education

High school diploma

Bachelor's degree

Tools

Computer literacy

Spreadsheet software

Job description

River Creek Club in Leesburg, VA is seeking a General Manager to lead the club's strategic direction, operations, and membership growth. You will drive success through effective business strategies, ensure member satisfaction, and foster a positive work environment.

The role requires strong leadership, budgeting experience, and the ability to collaborate with the Regional team to meet financial and operational goals.