Club Fitter - Golfdom

Worldwide golf; Rockville (MD); Vor Ort; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Paid vacation

401(k) matching

Health benefits with HSA

Employee discount

Zusammenfassung

Worldwide Golf is seeking a Cool Clubs Fitter for Golfdom to deliver exceptional customer service and expert club fittings. You will document fitting data in software, manage orders, and support floor operations while helping customers choose the best clubs.

Experience with TrackMan or similar launch monitors, plus knowledge of golf equipment and repairs, will help you succeed in a dynamic retail environment across many brands.

Qualifikationen

• Knowledge of golf equipment and shafts.
• Understanding of ideal golf ball launch characteristics.
• General knowledge of club repair.
• Proficient computer skills in Microsoft Office and POS systems.

Aufgaben

• Own all aspects of the club fitting process from customer service to technology and sales.
• Fit customers using good/better/best methods and document data in fitting software.
• Track orders, provide updates, and coordinate with builders as needed.
• Assist with club repairs and re-gripping when able.
• Greet customers, manage fittings calendar, and support store operations.

Kenntnisse

Golf equipment knowledge

Launch characteristics

Club repair

Microsoft Office

POS system

TrackMan

Retail sales experience

Customer service

Time management

Phone etiquette

Teamwork

Tools

TrackMan

POS system

Microsoft Office

Jobbeschreibung

What We Offer:Cool Clubs and Golfdom are part of the Worldwide Golf family of brands. Worldwide Golf has over 95 stores in 25+ states.Paid vacation, 401(k) matching, and health benefits with company contribution to the HSA for full-time employees!There is no better time to work in the golf industry! All employees receive a strong employee discount, golf-specific learning opportunities, and hands-on training.Worldwide Golf is one of the largest golf retailers in the world, giving you more opportunities for growth and mobility.Job Description:The Cool Clubs Fitter at Golfdom is responsible for promoting and maintaining a store culture that is consistent with Worldwide Golf’s values, including the “Sure No Problem” philosophy, which has made Worldwide Golf what it is today. "Sure No Problem" means putting the customer first, and doing whatever we can to ensure a memorable and positive customer experience.The Cool Clubs Fitter is responsible for performing golf club fittings and related assignments for a wide range of players including high handicap customers, better playing amateurs, VIP guests, and tour players. Responsibilities include:Demonstrate excellent customer service, keeping in mind that the customer’s last phase of their shopping experience is with the cashier.Process information and merchandise through computer and POS register system.Assist with floor moves, housekeeping, display maintenance and merchandise replenishment as needed.Once fully trained, recognize and suggest ways to improve processes.Perform any other duties as assigned by management.Club Fitting:Ownership of all aspects of the club fitting process (customer service, technology, sales, etc.)Fit all customers using the good/better/best fitting process and make proper club recommendationsAccurately document all fitting information in fitting softwareFollow Through:Remain in contact with customers during the build process when necessaryCollaborate with builders on fitting/building challengesAddress customer concerns and resolve them promptly to the customers satisfactionOrder Tracking:Fluently understand order tracking systemEnter all orders and pertinent information into order tracking system upon placing an orderProvide order updates to customers as neededUpdate system as needed (pick-ups, notes, etc.)Club Repair:Loft and Lie adjustments for customersRe-gripping clubs for store customers when ableAssist build shop with lite club repair when ableFront of House:Greet customers who enter the storeAnswer phones and manage personal voicemail boxBook Fittings and help manage fitting calendarHelp Customer Service Rep manage pick-up closetAssist with general cleanliness of the storeOther Duties:Maintain a high level of product and industry knowledge by learning about new technologies and productsKeep individual desk clean and organizedUtilize all safety protocols and equipment as set forth by the employee handbook and company policy’sRequired Job SkillsKnowledge of golf equipment and shaftsUnderstanding of ideal golf ball launch characteristicsGeneral knowledge of club repairProficient computer skills in the followingMicrosoft OfficePOS ExperienceRecommended Job SkillsExperience with TrackMan or similar launch monitor technologyRetail sales experienceCustomer service experienceExcellent time management skillsExcellent phone etiquette skillsAbility to work in a team environmentIf you are looking for other job opportunities, please check out our careers page: https://careers.worldwidegolfshops.com/Who We Are:Cool Clubs and Golfdom are part of the Worldwide Golf family—a growing, 50-year-old business with over 95 stores across more than 25 states—which includes well-renowned golf retail and e-commerce brands, including:Roger Dunn Golf Shops | Edwin Watts Golf | The Golf Mart | Golfers' Warehouse | Van's Golf Shops | Uinta Golf | Las Vegas Golf Superstore | Golfdom | Mike's Golf Outlet | Golf and Ski Warehouse | Cool Clubs | Worldwidegolf.com | Budgetgolf.com | Globalgolf.com | Getclubs.comCA residents: Please review our California Applicant Privacy Notice HERE.The hourly rate for this position is $16.00 - $22.00 per hour plus commission. Individual starting rate within this range may depend on geography, experience, expertise, and education/training.