Customer Service - Golfdom

Worldwide golf; McLean (VA); On-site; USD 23,000 - 24,000; Part time

Benefits offered by this job

Employee discount

Health benefits

401(k) matching

HSA contribution

Paid vacation

Training opportunities

Job summary

Worldwide Golf in McLean, VA is seeking a friendly retail associate to join our team. You will handle transactions, answer questions, and help customers find the right gear. Maintain stock and merchandising, greet customers, and promote a positive store atmosphere.

This role emphasizes customer-first service, accurate cash handling, safety, and teamwork, with opportunities for growth within a global golf retailer.

Qualifications

• Maintain a positive, customer-centric attitude and respond to customer needs.
• Communicate effectively and professionally with customers and associates.
• Proficient in processing information and merchandise via computer and POS.
• Ability to lift up to 35 pounds and work varied hours.

Responsibilities

• Process transactions, returns, and repairs.
• Answer phones and assist customers.
• Sell merchandise in the store.
• Stock and merchandise duties.
• Greet customers and direct to areas of expertise.
• Grow the customer base by adding to mailing list.
• Maintain store image and back stock area.
• Vacuum, sweep floors and empty trash daily if required.
• Operate cash register with accuracy and security awareness.
• Follow procedures for special orders and prevent theft.

Skills

Customer service

POS experience

Communication

Documentation

Physical fitness

Time management

Tools

POS register system

Computer literacy

Job description

What We Offer:Paid vacation, 401(k) matching, and health benefits with company contribution to the HSA for full-time employees!There is no better time to work in the golf industry! All employees receive a strong employee discount, golf-specific learning opportunities, and hands-on training.Worldwide Golf is one of the largest golf retailers in the world, giving you more opportunities for growth and mobility.Primary Responsibilities:Processing customer transactions, handling special orders, returns, and repairs through the computer.Answering telephones and efficiently assisting with customer questions.Sell merchandise in the store.General stocking and merchandising duties.Greet all customers promptly and courteously as they enter Golfdom.Direct customers throughout the store or to the specific area of expertiseGive accurate and current information about the product for all inquiries.Increase the customer base by adding new customers to the mailing list.Maintain the feedback loop to buyers by filling out low inventory forms (SO forms).Understand the spirit of the returns policy.Maintain a positive and cheerful attitude and cooperate with your peers.Merchandising and MaintenanceCheck stock daily to ensure that all products are adequately stocked and available for customers.All folded merchandise must be neat and well folded. Sizes should be arranged in order from smallest to largest.Featured merchandise should be prominently displayed in each section.Maintain store image by dressing in appropriate golf or professional dress.Maintain a clean and well-organized back stock area.Vacuum, sweep floors and empty all trash each day, if required.OperationsReport to work on time or notify in advance if absent or lateOperate the cash register; it should be each employee’s goal to use the register without error and to be consistently accurate in money handling.Checking out anytime you must leave the building (including lunch breaks).Use correct procedures for processing special orders.Know the procedures for processing paperwork.Practice security measures that help prevent theft. Understand the procedures for handling shoplifters.Practice safety consciousness at all times.Be proactive in your ongoing education regarding the company, weekly reports, products, and the golf retail business.Set and achieve goals during each review period.Take advantage of the training opportunities that are offered.Required SkillsMaintain a positive, customer-centric attitude by listening, understanding and responding to customers’ needs while being committed to the Customer First philosophy.Communicate effectively and professionally with associates and customers.Thorough knowledge of processing information and merchandise via a computer and POS register system; ability to operate and use all equipment necessary to run the store.Read, count and write to accurately complete all documentation.Freely roam all areas of the store including sales floor, stock area and register area by standing, walking, stooping, crawling, climbing, crouching, kneeling and climbing a ladder; ability to lift and/or move up to 35 pounds at any given time.Ability to work varied hours/days as business dictates.If you are looking for other job opportunities, please check out our careers page: https://careers.worldwidegolfshops.com/Who We Are:Golfdom is part of the Worldwide Golf family—a growing, 50-year-old business with over 95 stores across more than 25 states—which includes well-renowned golf retail and e-commerce brands, including:Roger Dunn Golf Shops | Edwin Watts Golf | The Golf Mart | Golfers' Warehouse | Van's Golf Shops | Uinta Golf | Las Vegas Golf Superstore | Golfdom | Mike's Golf Outlet | Golf and Ski Warehouse | Cool Clubs | Worldwidegolf.com | Globalgolf.com | Fairwaystyles.com | Getclubs.comCA residents: Please review our California Applicant Privacy Notice HERE.The hourly rate for this position is $16.50 - $17.50 per hour. Individual starting rate within this range may depend on geography, experience, expertise, and education/training.