Club Concierge: Luxury Guest Experience Pro

Fairmont; New Orleans (LA); Presencial; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

Fairmont New Orleans is seeking a Club Concierge to deliver a personalized and seamless guest experience within The Club. You will anticipate guest needs, coordinate with multiple departments, and provide refined food and beverage service to reflect our luxury standards.

The role emphasizes discretion, strong communication, and a passion for creating memorable experiences for Club guests during their stay in downtown New Orleans.

Formación

• Excellent communication and guest service skills.
• Ability to anticipate guest needs and provide personalized recommendations.
• Discretion and problem-solving orientation.
• Knowledge of local attractions and dining in New Orleans.

Responsabilidades

• Provide a warm, personalized welcome and departure experience for Club guests.
• Manage check-in and check-out processes with Fairmont service standards.
• Maintain detailed knowledge of guest preferences and special requests.
• Coordinate with Housekeeping and Lounge teams to ensure seamless service.
• Respond promptly to guest inquiries, messages, and emails with professional follow-up.
• Maintain accurate guest records and follow-up information.

Descripción del empleo

Fairmont New Orleans is seeking a Club Concierge to deliver a personalized and seamless guest experience within The Club. You will anticipate guest needs, coordinate with multiple departments, and provide refined food and beverage service to reflect our luxury standards.

The role emphasizes discretion, strong communication, and a passion for creating memorable experiences for Club guests during their stay in downtown New Orleans.