Cloud Video Sales Engineer — Northeast

OpenEye; Massachusetts; On-site; USD 80,000 - 130,000; Full time

Benefits offered by this job

The base pay range for thisOpportunity

Company stock purchase

Casual dress

Medical, dental, vision & prescription

401k match

Disability and life insurance

Paid leave and holidays

Flexible hybrid work schedule

Educational Assistance Program

Home alarm system

Job summary

OpenEye is seeking a Sales Engineer to support the North East Region, serving as a primary technical contact for product details, system design, training, and deployment evaluations. The role involves delivering presentations, assessing project needs, and developing pre-sales documentation while collaborating with product and engineering teams.

The ideal candidate will have a Bachelor’s degree or equivalent, 5+ years in engineering/technical support, and 3 years of B2B experience, with travel

Qualifications

• Bachelor’s degree or equivalent industry experience.
• Minimum 5 years engineering / Technical Support experience, preferably in a technology discipline.
• 3 years “Business to Business” support experience.
• Ability to travel 40-50% including overnight and including some weekends and occasionally on short notice.
• Proficient with Microsoft Office core products (Outlook, Excel, Word, PowerPoint); and thorough understanding of networking

Responsibilities

• Prepare and deliver general sales and project specific presentations.
• Assess equipment needs on projects with existing equipment and on new projects, along with customer needs; then determine system requirements and deliver recommendations
• Develop, present, and record training courses for both corporate and field trainings, as well as online distribution, for internal and external customers.
• Provide “voice of customer” to product management, engineering, and development.
• Prepare cost estimates and site configurations using blueprints, plans, and related customer documents and consulting with other professional and technical personnel.
• Drive improvements by analyzing cost-benefit ratios of equipment, supplies, or software applications in the customer’s environment.
• Gain customer acceptance by developing potential cost reductions, revenue enhancement and operational improvements.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
• Identify short and long term strategies to address changes in the marketplace and technologies. Investigate customer and product issues and recommend solutions.
• Work with marketing to create technical content for advertising campaigns and the website.
• Approve tradeshow equipment configuration.
• Create and maintain pre-sales engineering documentation and factory pre-configuration documentation.
• Support project installations remotely or on site.
• Provide post visit summary with action items to management; and enter appropriate information in CRM.
• Communicate troubleshooting discoveries to support department.
• Performs all other duties/responsibilities as necessary or assigned.

Skills

Networking

MS Office

Customer communication

Education

Bachelor’s degree or equivalent industry experience

Tools

CRM software

Network+ certifications

Job description

OpenEye is seeking a Sales Engineer to support the North East Region, serving as a primary technical contact for product details, system design, training, and deployment evaluations. The role involves delivering presentations, assessing project needs, and developing pre-sales documentation while collaborating with product and engineering teams.

The ideal candidate will have a Bachelor’s degree or equivalent, 5+ years in engineering/technical support, and 3 years of B2B experience, with travel