Cloud Tech Support Engineer - Co-op

Wasabi; United States; Hybrid; USD 34,000 - 44,000; Full time

Job summary

Wasabi Technologies Inc. is seeking a Cloud Technical Support Engineer intern for a 6–8 month coop term in the Boston area. The role offers a hybrid schedule (onsite/remote) and a chance to work across Support, Product, Development, and QA teams.

The candidate should have a software engineering background, be able to diagnose and report defects, and engage across teams to improve Wasabi cloud storage integrations with third-party applications. Masters preferred.

Qualifications

• Computer Science/Telecommunication Networks or Software Engineering background; work with in-built tools and new tools talking to Wasabi Cloud.
• Diagnose, research, reproduce, and report defects; test storage service with third-party storage applications; work with customers on storage use cases.
• Support partner engineering by validating interoperability between Wasabi and third-party software using APIs & SDKs.
• Familiarity with AWS S3/Cloud storage.
• Understanding of Linux and networking protocols (HTTP, TCP/IP, DNS, TLS).
• Currently residing in Massachusetts, Boston Metro preferred.
• Ability to work 40hrs per week in a hybrid structured model.
• Master's degree preferred.

Responsibilities

• Help our enterprise customers integrate their applications with Wasabi.
• Assist our partners in deploying Wasabi into their customer environments.
• Explore the inner workings of the S3 protocol and how it communicates with Wasabi’s services.
• Engage with Wasabi sales and development engineers worldwide to enhance our service.

Skills

AWS S3 familiarity

Linux

Networking basics

APIs/SDKs

Education

Master's degree preferred

Job description

At Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to work in Boston.

Wasabi hot cloud storage is a new class and category of cloud storage, breaking all traditional barriers and boundaries of storage with a disruptive value proposition of being 1/5th the cost of AWS S3, faster than the competition, with no fees for egress or API requests. Cloud storage has never been so simple, so fast and so inexpensive. It’s all part of our vision to make cloud storage the next great global utility, just like electricity.

Cloud Technical Support Engineer - Co-op

United States of America/ Boston, MA

*Our preferred candidate will be located in the Boston area and able to work a hybrid (onsite/remote) schedule.

Role Description: Cloud Tech Support Engineer - Co-op

Role Purpose:

Wasabi Technologies Inc. is seeking for an enthusiastic candidate who has a software engineering background and interest to join our exciting team for a period of 6 - 8 months co‑op term from January – August 2027.

The position reports to the Director, Technical Support Engineering, and will work closely with our Support Team, the Product Team, Development & QA Teams, and other Co-ops.

*Principals Only. No Recruiters.

Responsibilities:

• Help our enterprise customers integrate their applications with Wasabi.
• Assist our partners in successfully deploying Wasabi into their customer environments.
• Explore the inner workings of the S3 protocol and how it communicates with Wasabi’s services.
• Engage with Wasabi sales and development engineers worldwide to enhance our service.

Requirements:

• Computer Science/Telecommunication Networks or Software Engineering background (this work will involve utilizing existing in-built tools and creating new tools/utilities that can talk to Wasabi Cloud).
• Desire to diagnose, research, reproduce, and report defects, working closely with R&D (this work will involve testing our storage service with third-party storage applications and working with our customers on their storage-related use cases).
• Support our partner engineering team by validation interop between Wasabi and hundreds of third-party software applications using APIs & SDKs.
• Familiarity with AWS S3/Cloud storage.
• Understanding of Linux and networking protocols such as HTTP, TCP/IP, DNS, TLS.
• Currently residing in Massachusetts, Boston Metro preferred.
• Ability to work 40hrs per week in a hybrid structured model
• Master's degree preferred.

Base Pay Range – $25/hr - $32/hr

The base pay range reflects the full range for this position at Wasabi Technologies. At Wasabi, we believe in paying fairly and competitively, and individual compensation is determined based on factors such as job-related experience, skills, location, and internal equity. Base pay is just one part of our total rewards approach. Depending on role eligibility, Wasabi team members may also receive additional compensation and benefits, including bonus or variable compensation, equity, and a comprehensive benefits package designed to support both professional growth and personal well-being.

Wasabi Technologies is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws

Wasabi Technologies is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.