Cloud Tech Support Engineer – Co-op

Webhosting; Boston, Northern (MA, KY); Hybrid; USD 34,000 - 44,000; Full time

Job summary

Wasabi Technologies is seeking a Customer Support professional in the United States (Massachusetts, Boston area) to help our enterprise customers integrate their applications with Wasabi and assist partners deploying Wasabi into customer environments. The role requires exploring S3 protocol interactions and collaborating with global sales and development engineers.

Candidates should have a CS/Software Eng background, familiarity with AWS S3/Cloud storage, and a solid understanding of Linux and

Qualifications

• Background in CS/Telecom or software engineering.
• Familiarity with AWS S3/Cloud storage.
• Understanding of Linux and networking protocols (HTTP, TCP/IP, DNS, TLS).
• Able to work 40 hours per week in a hybrid model.
• Residing in Massachusetts, Boston Metro preferred.

Responsibilities

• Help enterprise customers integrate their applications with Wasabi.
• Assist partners in deploying Wasabi into customer environments.
• Explore S3 protocol interactions with Wasabi services.
• Collaborate with Wasabi sales and development engineers to enhance services.
• Validate interop between Wasabi and third-party software using APIs/SDKs.

Skills

Customer support

AWS S3 familiarity

Linux basics

Networking basics

Hybrid work readiness

Education

Computer Science/Telecommunication Networks or Software Engineering background

Job description

Wasabi United States, United States of America

Hybrid Full-time Not specified Customer Support

Job Description

• Help our enterprise customers integrate their applications with Wasabi.
• Assist our partners in successfully deploying Wasabi into their customer
  environments.
• Explore the inner workings of the S3 protocol and how it communicates with
  Wasabi's services.
• Engage with Wasabi sales and development engineers worldwide to enhance our
  service. Requirements:
• Computer Science/Telecommunication Networks or Software Engineering
  background (this work will involve utilizing existing in-built tools and creating new
  tools/utilities that can talk to Wasabi Cloud).
• Desire to diagnose, research, reproduce, and report defects, working closely with
  R&D (this work will involve testing our storage service with third-party storage
  applications and working with our customers on their storage-related use cases).
• Support our partner engineering team by validation interop between Wasabi and
  hundreds of third-party software applications using APIs & SDKs.
• Familiarity with AWS S3/Cloud storage.
• Understanding of Linux and networking protocols such as HTTP, TCP/IP, DNS, TLS.
  
• Currently residing in Massachusetts, Boston Metro preferred.
  
• Ability to work 40hrs per week in a hybrid structured model.

Base Pay Range - $25/hr - $32/hr

The base pay range reflects the full range for this position at Wasabi Technologies. At Wasabi, we believe in paying fairly and competitively, and individual compensation is determined based on factors such as job-related experience, skills, location, and internal equity. Base pay is just one part of our total rewards approach. Depending on role eligibility, Wasabi team members may also receive additional compensation and benefits, including bonus or variable compensation, equity, and a comprehensive benefits package designed to support both professional growth and personal well-being.

Wasabi Technologies is an Equal Opportunity Employer. We prohibit discrimination and
harassment of any kind based on race, color, sex, religion, sexual orientation, national origin,
disability, genetic information, pregnancy, or any other protected characteristic as outlined
by federal, state, or local laws

Wasabi Technologies is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.