Cloud Tech Support Engineer - Co-op

Wasabi Technologies; Boston (MA); On-site; USD 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Cloud Tech Support Engineer for an exciting 8-month co-op opportunity. This role offers a chance to work on the cutting edge of cloud storage technology, assisting enterprise customers and partners in integrating applications with a leading cloud service. You'll explore the S3 protocol and collaborate with cross-functional teams to enhance service delivery. This position promises flexible hours and competitive wages, making it an ideal opportunity for aspiring engineers eager to make a significant impact in a dynamic environment.

Qualifications

• Background in Computer Science or Software Engineering required.
• Familiarity with AWS S3 and cloud storage concepts preferred.

Responsibilities

• Help enterprise customers integrate their applications with Wasabi.
• Assist partners in deploying Wasabi into their customer environments.

Skills

Diagnosing defects

Researching issues

Interoperability validation

Cloud storage concepts

Networking protocols

Education

Bachelor's in Computer Science

Master's in Computer Science

Tools

APIs

SDKs

Linux

Job description

Join to apply for the Cloud Tech Support Engineer - Co-op role at Wasabi Technologies

At Wasabi, we’re a collection of pioneers, visionaries, and disruptive doers. We challenge the norm in the cloud storage industry by offering a disruptive value proposition: our hot cloud storage is 1/5th the cost of AWS S3, faster than competitors, with no fees for egress or API requests, delivered as a single-tier solution. Our goal is to make cloud storage simple, fast, and inexpensive, aiming to make it the next great global utility.

Role Description: Cloud Tech Support Engineer - Co-op

Role Purpose: Wasabi Technologies Inc. is seeking an enthusiastic candidate with a software engineering background to join our team for an 8-month co-op from May to December 2025. The position offers flexible hours and competitive wages. The role reports to the Technical Support Engineering Manager and involves collaboration with Support, Product, Development, and QA teams, as well as other NEU co-ops.

Responsibilities

1. Help enterprise customers integrate their applications with Wasabi.
2. Assist partners in deploying Wasabi into their customer environments.
3. Explore the inner workings of the S3 protocol and its communication with Wasabi’s services.
4. Engage with sales and development engineers worldwide to improve our service.

Requirements

• Background in Computer Science, Telecommunication Networks, or Software Engineering, involving tools that communicate with Wasabi Cloud.
• Ability to diagnose, research, reproduce, and report defects, working closely with R&D, including testing storage services with third-party applications and supporting customer use cases.
• Support partner engineering teams by validating interoperability between Wasabi and third-party software using APIs & SDKs.
• Familiarity with AWS S3 and cloud storage concepts.
• Understanding of Linux and networking protocols such as HTTP, TCP/IP, DNS, TLS.
• Master's degree preferred.

Wasabi Technologies is an Equal Opportunity Employer, prohibiting discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics.