Cloud Systems Support Engineer

Tusker; Downers Grove (IL); On-site; USD 40,000 - 45,000; Full time

Job summary

Tusker is seeking a System Support Engineer to provide front-line support for hardware, software, and internet-based issues. You will diagnose, resolve, and document trouble tickets, performing remote and on-site support as needed.

Required: 1+ year computer/networking experience, solid communication skills, and the ability to work with customers and internal teams. The role is based in Downers Grove, IL and involves on-site responsibilities with a valid driver’s license.

Qualifications

• Must understand workstations, server, security, wireless, network infrastructure, etc.
• General knowledge of the Networking Service industry and products.
• Minimum of 1+ years of computer/networking experience.
• High School education or GED and Post-secondary education in field.

Responsibilities

• Provide phone support to Citon customers, including remote desktop and server support.
• Monitor and perform routine server health checks for maintenance customers.
• Monitor service alerts from our tools, identify and resolve issues.
• Review, follow-up on and complete assigned activity in ticketing system.
• Monitor service board and ensure tickets are worked within the SLA and timeline.
• Track progress on work to ensure tickets move toward completion.
• Escalate unresolved tickets to the Service/Engineering Manager.
• Manage configuration changes of monitoring and management software.
• Provide and analyze reports on health and service history of contracted customers.

Skills

Workstations & servers

Networking concepts

Security basics

Wireless networks

Customer communication

Troubleshooting

Education

High School or GED

Post-secondary education in related field

Job description

Tusker is seeking a System Support Engineer to provide front-line support for hardware, software, and internet-based issues. You will diagnose, resolve, and document trouble tickets, performing remote and on-site support as needed.

Required: 1+ year computer/networking experience, solid communication skills, and the ability to work with customers and internal teams. The role is based in Downers Grove, IL and involves on-site responsibilities with a valid driver’s license.