Cloud Support Specialist – TS/SCI (On-Site)

Chenega Professional Services Strategic Business Unit; Virginia; On-site; USD 132,000 - 136,000; Full time

Job summary

Chenega MIOS seeks a Customer Support Specialist to provide on-site Tier 1 technical support for Google Public Sector environments. You’ll work within a 24/7 frontline operations team, owning cases end-to-end in ServiceNow and coordinating with systems engineers and PMO for timely resolution.

Candidates should have 2+ years in technical customer support, active TS/SCI clearance with Full Scope Polygraph, and strong communication skills to deliver clear updates and incident reports.

Qualifications

• 2+ years in technical customer support or ITSM in an SLA-driven environment.
• Active TS/SCI clearance with Full Scope Polygraph.
• Experience with ServiceNow case management and escalation processes.

Responsibilities

• Provide frontline technical customer support via ServiceNow, email, and phone.
• Maintain end-to-end case ownership through resolution, including during Google engineering reviews.
• Coordinate with engineers, PMO, and TAM teams for open cases and maintenance.
• Prepare communications for maintenance, outages, and service notices.

Skills

ServiceNow

ITSM

SLA-driven

Written & verbal communication

Cloud basics

Education

Bachelor’s degree in a technical field

Tools

ServiceNow

Job description

Chenega MIOS seeks a Customer Support Specialist to provide on-site Tier 1 technical support for Google Public Sector environments. You’ll work within a 24/7 frontline operations team, owning cases end-to-end in ServiceNow and coordinating with systems engineers and PMO for timely resolution.

Candidates should have 2+ years in technical customer support, active TS/SCI clearance with Full Scope Polygraph, and strong communication skills to deliver clear updates and incident reports.