Cloud Support Engineer (Tier 2)

Ara; Raleigh, Northern (NC, KY); Hybrid; USD 75,000 - 105,000; Full time

Job summary

ARA is seeking a Tier 2 Cloud Support agent in Raleigh, NC to design, develop, and deploy solutions for cloud platforms. You will administer systems, monitor and automate deployments, and maintain cloud operations while supporting end users via phone, email, and tickets.

The role requires a BS or higher in CS/related field with 5–7 years (or 3–5 years) of relevant experience, willingness for on-call/weekend work, and hybrid in-office arrangements.

Qualifications

• BS or higher in computer science, IT, engineering, applied mathematics, or closely related field with 5-7 years of relevant work experience OR 3-5 years of relevant work experience.
• Willing to participate in On Call and weekend work as needed.
• Ability to work Hybrid in-office schedule and in office as needed.
• 8570/8140 IAT Level 2 Certification (Sec+) within sixty (60) days and maintain it.
• Eligibility to apply for and hold a US security clearance (selected applicants will undergo a security investigation).
• Good oral & written communication skills; Excel as a team player and strive to maximize team & department performance.
• Intermediate knowledge: Systems and Cloud Administration; Experience with supporting end-users at a Tier 2 level; Linux and Windows OS experience.

Responsibilities

• Administer, develop, configure, implement, and maintain the systems that comprise the underlying cloud platform.
• Maintain public and/or private cloud systems and deploy them in an automated way; monitor, move, and alter the systems using a prescribed methodology.
• Establish and implement standards for cloud operations according to specifications and parameters.
• Determine business needs and select and support tools to meet them.
• Maintain and build upon existing network and domain environments; provide front line technical assistance via phone, e-mail, and ticketing system.
• Triage problem tickets and outage reports and elevate as needed; document and streamline technical processes.

Skills

Tier 2 support experience

Cloud administration

Linux

Windows

Team player

Communication skills

Education

Bachelor's degree in Computer Science or related field

8570/8140 IAT Level 2 Certification (Sec+)

Job description

ARA is seeking a Tier 2 Cloud Support agent in Raleigh, NC to design, develop, and deploy solutions for cloud platforms. You will administer systems, monitor and automate deployments, and maintain cloud operations while supporting end users via phone, email, and tickets.

The role requires a BS or higher in CS/related field with 5–7 years (or 3–5 years) of relevant experience, willingness for on-call/weekend work, and hybrid in-office arrangements.