Tier 2 Cloud Support

Ara; Raleigh, Northern (NC, KY); Hybrid; USD 75,000 - 105,000; Full time

Job summary

ARA is seeking a Tier 2 Cloud Support agent in Raleigh, NC to design, develop, and deploy solutions for cloud platforms. You will administer systems, monitor and automate deployments, and maintain cloud operations while supporting end users via phone, email, and tickets.

The role requires a BS or higher in CS/related field with 5–7 years (or 3–5 years) of relevant experience, willingness for on-call/weekend work, and hybrid in-office arrangements.

Qualifications

• BS or higher in computer science, IT, engineering, applied mathematics, or closely related field with 5-7 years of relevant work experience OR 3-5 years of relevant work experience.
• Willing to participate in On Call and weekend work as needed.
• Ability to work Hybrid in-office schedule and in office as needed.
• 8570/8140 IAT Level 2 Certification (Sec+) within sixty (60) days and maintain it.
• Eligibility to apply for and hold a US security clearance (selected applicants will undergo a security investigation).
• Good oral & written communication skills; Excel as a team player and strive to maximize team & department performance.
• Intermediate knowledge: Systems and Cloud Administration; Experience with supporting end-users at a Tier 2 level; Linux and Windows OS experience.

Responsibilities

• Administer, develop, configure, implement, and maintain the systems that comprise the underlying cloud platform.
• Maintain public and/or private cloud systems and deploy them in an automated way; monitor, move, and alter the systems using a prescribed methodology.
• Establish and implement standards for cloud operations according to specifications and parameters.
• Determine business needs and select and support tools to meet them.
• Maintain and build upon existing network and domain environments; provide front line technical assistance via phone, e-mail, and ticketing system.
• Triage problem tickets and outage reports and elevate as needed; document and streamline technical processes.

Skills

Tier 2 support experience

Cloud administration

Linux

Windows

Team player

Communication skills

Education

Bachelor's degree in Computer Science or related field

8570/8140 IAT Level 2 Certification (Sec+)

Job description

At ARA, we strive to hire valuable colleagues with not only the right skills, but who also demonstrate our core values of passion, freedom, service and growth.

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh, NC division of ARA has an exciting opportunity worth considering. Not only will you solve challenging core problems, you’ll also be able to grow your career in an exciting environment that promotes teamwork and cross-training in a wide range of related disciplines.

The successful applicant will:

Administer, develop, configure, implement, and maintain the systems that comprise the underlying cloud platform. Maintain public and/or private cloud systems and deploy them in an automated way; and monitor, move, and alter the systems using a prescribed methodology.

Establish and implement standards for cloud operations according to specifications and parameters. Determine business needs and select and support tools to meet them.

Maintain and build upon existing network and domain environments. Serve as front line point of contact for end users and customers looking for technical assistance via phone, e-mail, and ticketing system. Triage problem tickets and outage reports and elevate as needed. Document and assist with streamlining technical processes.

• BS or higher in computer science, IT, engineering, applied mathematics, or a closely related field with 5-7 years of relevant work experience OR 3-5 years of relevant work experience
• Must be willing to participate in On Call and weekend work as needed
• Ability to work Hybrid in-office schedule and in office as needed
• Successfully acquire 8570/8140 IAT Level 2 Certification (Sec+) within sixty (60) days and maintain it
• Eligibility to apply for and hold a US security clearance (selected applicants will undergo a security investigation and must meet eligibility requirements at the time of employment)
• Good oral & written communication skills
• Excel as a team player and strive to maximize team & department performance
• Intermediate knowledge: Systems and Cloud Administration
• Previous experience with supporting end-users at a Tier 2 level
• Experience with user management of enterprise systems
• Linux and Windows OS experience

Who is ARA?

Do you want to work for a purpose? Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and engineering company. We have been providing technically superior solutions to complex and challenging problems in the physical sciences since 1979. ARA has over 2,200 employee-owners and continues to grow rapidly. Together, our offices throughout the U.S. and Canada provide a broad range of technical expertise in defense, civil, and health technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement.

ARA also prides itself, on having a challenging culture where innovation & experimentation are the norm. The motto, “Engineering and Science for Fun and Profit” sums up the ARA experience. Employee ownership ensures you have a voice in what happens in the company. We are also very proud of our Women’s Initiative Network (WIN), whose purpose is to motivate, support, and encourage professional career development for women to maximize career and professional accomplishments.

To find out more about what the Software Enterprise Division has to offer, visit our website at: https://www.ara.com/benefits/

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

Bachelors or better in Computer Science or related field.

Experience

Required

5-7 years:

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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