Cloud Support Specialist

TechnoMile; McLean (VA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible work options

Tuition reimbursement

401(k) with company match

Job summary

TechnoMile is seeking a Cloud Support Specialist (Level II) to handle advanced technical support requests, troubleshoot client-reported issues, and collaborate with internal teams to resolve complex problems. You will work with cloud services, infrastructure, networking, and scripting to ensure client satisfaction.

The role emphasizes reviewing incidents, managing AWS resources, and resolving TCP/IP, SSL, and API issues, with opportunities to learn Salesforce/Power Apps configurations.

Qualifications

• 4 years of client-facing technical support experience.
• Hands-on AWS experience; Python and Bash scripting.
• Strong TCP/IP networking knowledge.
• Experience with Kubernetes for deployment.
• Advanced Linux command-line troubleshooting.
• Analytical mindset for diagnosing issues.
• Excellent verbal and written communication.
• Interest in Salesforce or Power Apps configurations.

Responsibilities

• Review and resolve incidents in the ticketing system.
• Investigate complex cloud infra, network, and app performance issues.
• Communicate updates to clients and gather required information.
• Manage AWS resources and troubleshoot cloud services.
• Resolve issues involving TCP/IP, SSL, and APIs.
• Restart services and troubleshoot portal app issues.
• Handle container orchestration deployment challenges.
• Create and use Python and Bash scripts for automation.
• Operate Linux systems via the command line.
• Investigate security incidents related to infrastructure.
• Maintain detailed records of issues and resolutions.

Skills

AWS

Python

Bash scripting

Linux CLI

Kubernetes

Networking (TCP/IP)

Troubleshooting

Communication

Salesforce/Power Apps interest

Tools

BASH scripting

Job description

TechnoMile is looking for a Cloud Support Specialist (Level II) to join our team. In this role, you will handle advanced technical support requests, troubleshoot client-reported issues, and collaborate with internal teams to resolve complex problems. Your expertise in cloud services, infrastructure, networking, and scripting will be critical in delivering high-quality support and ensuring client satisfaction.

What you'll do

• You will review, analyze, and resolve client-reported incidents and requests in a timely manner through our ticketing system
• Investigate complex issues involving cloud infrastructure, network configurations, and application performance.
• Communicate effectively with clients to gather information, provide updates, and resolve technical challenges.
• Manage and troubleshoot AWS resources
• Resolve issues involving TCP/IP, SSL, and API technologies.
• Restart services, debug portal application issues, and handle service transformations such as Co-Pilot integration.
• Manage, troubleshoot, and resolve container orchestration and deployment challenges.
• Create, modify, and utilize Python scripts and BASH scripts for troubleshooting and automation tasks.
• Operate and troubleshoot Linux-based systems and use the command line for system management.
• Investigate and assist with resolving security incidents related to infrastructure.
• Maintain detailed records of issues, resolutions, and process improvements

Qualifications

• The ideal candidate will have 4 years of experience in a client-facing technical support role
• You should have hands-on experience with AWS and proficiency in Python and BASH scripting.
• Strong understanding of networking protocols, especially TCP/IP.
• Experience with Kubernetes for application deployment and management.
• Advanced skills in troubleshooting and managing Linux environments via command line.
• You should have an analytical mindset with the ability to investigate, diagnose, and resolve technical issues effectively.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to clients of varying technical expertise.
• Interest in learning back-end Salesforce or Power App configurations and automation tools to resolve client issue is preferred
• US Citizenship is required to support our clients

Nice to have

Salesforce, Microsoft Dynamics or other enterprise CRM configuration experience

Who We Are

TechnoMile provides AI-enabled cloud solutions that empower GovCon, aerospace and defense, and other government-focused companies to modernize operations. Our SaaS products help clients:

• Optimize business development and sales processes.
• Streamline and de-risk contract management.
• Unlock the value of public and private data for a competitive advantage.

Today, more than 200 companies rely on TechnoMile, including over half of the top 10 federal defense contractors and the top 10 IT government contractors.

Our Culture

• Hungry, Humble, and Smart.We foster continuous learning and career growth, offering tuition reimbursement and ongoing development opportunities.
• Innovative.We embrace challenges and develop solutions others cannot.
• Flexible.Remote, hybrid, and in-office options support your best work.
• Global.With teams across the U.S. and India, we collaborate worldwide with one mission.
• Multiple healthcare plan options (with up to 100% company-paid coverage).
• Flexible PTO
• 401(k) with 4% company match (after 90 days)