Cloud Support Administrator (Remote LATAM)

Atmosera; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Atmosera is seeking a Microsoft Azure-focused support administrator to manage and optimize client cloud environments. You will handle networking, security, and incident management while driving automation across Azure-based platforms.

The role emphasizes hands-on administration of Windows and Linux servers, Hyper-V/VMware, and adherence to ITIL processes with on-call responsibilities. Certification like AZ-104 is preferred and must be achieved within 90 days.

Qualifications

• 3+ years of experience in Azure Cloud support
• Experience with automation using scripting languages and CI/CD practices
• Network platforms, firewalls, VPNs, load balancing and policy management
• Azure Site Recovery configuration and administration
• ITIL practices for incident and problem management
• Strong written and verbal communication skills
• Ability to work independently and in a team

Responsibilities

• Manage network platforms, firewalls, VPNs, and implement policy-based routing and load balancing
• Act as escalation point for Azure Cloud incidents and follow ITIL procedures
• Develop and maintain runbooks and automation documentation including IaC templates
• Configure monitoring/alerting for Azure and client environments and ensure SLA adherence
• Provide exceptional client service delivery throughout the service lifecycle
• Coordinate with other departments to deliver client feedback and success
• Manage Azure infrastructure including Virtual Desktop and Site Recovery
• Perform on-call rotation to meet incident response SLAs
• Use PowerShell and Bicep for automation and provisioning workflows

Skills

Azure Cloud

Automation scripting

CI/CD practices

Windows & Linux Servers

Hyper-V & VMware

On-call support

ITIL

Education

Bachelor's degree in a technical field

Tools

PowerShell

Bicep

Job description

Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. Our exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility. As a Microsoft Partner with seven specializations, GitHub AI Partner of the Year, a member of the GitHub Advisory Board, and a member of the prestigious Microsoft Intelligent Security Association (MISA), Atmosera expertly delivers cutting-edge, integrated solutions that deliver business value.

Responsibilities:

• Networking & Security: Manage network platforms, firewalls, VPNs, and implement policy-based routing and load balancing.
• Azure Expertise: A minimum of 3 years in Azure Cloud support experience.
• AZ-104 highly preferred - If not employees must obtain certification within 90 days or be subject to termination
• Incident Management: Act as an escalation point for technicians, troubleshooting and resolving high-priority incidents following ITIL best practices. Manage service requests according to change management procedures. Monitor, analyze, and resolve incidents for customer infrastructure in Azure. Install, configure, and administer customer systems in Azure. Communicate technical issues and solutions to clients in clear, understandable terms.
• Documentation & Training: Develop, maintain, and train on documentation for standard operating procedures, best practices, and customer-specific runbooks, including automation processes.
• Client Focus: Delivering exceptional client service delivery throughout the service lifecycle
• Interface with other departments to provide client feedback and ensure success.
• Cloud Environment Management: Configure monitoring and alerting on physical and virtual infrastructure. Manage and maintain physical and virtual components (including Atmosera's management stack). Perform quality assurance checks on migrated and greenfield environments. Advanced understanding of Azure Virtual Desktop, Azure Site Recovery, and Disaster Recovery Best Practices. Advanced understanding and hands-on experience with managing multiple client environments with Lighthouse.
• Compliance & Security:Ensure adherence to compliance frameworks: (FedRAMP, IRS 1075, NIST-800, CSI Benchmarks, PCI-DSS, HIPAA/HITECH, SOC 1 & SOC 2) and internal security best practices.
• Technical Skills: Manage and administer Windows & Linux Servers. Configure and administer hypervisors (Hyper-V and VMware).
• On-call Support: Participate in an on-call rotation for escalated support to meet SLAs.
• Infrastructure Automation & Orchestration: Implement automation using scripting languages (PowerShell, Bicep) and CI/CD practices for infrastructure provisioning, configuration management, and deployments. Develop and maintain Infrastructure as Code (IaC) templates using Bicep for repeatable and consistent infrastructure deployments.

Qualifications and Experience:

• Bachelor's degree in a technical field or equivalent experience.
• 3+ years of experience in support administration, specifically with Azure Cloud
• Experience with automation using scripting languages (PowerShell, Bicep) and CI/CD practices.
• Network platforms and firewalls (VPNs, policy management, load balancing, policy-based routing).
• Backup & Recovery: Demonstrated ability to configure and administer Azure Site Recovery and troubleshoot complex issues
• ITIL best practices for incident and problem management.
• Excellent written and verbal communication skills with the ability to present technical information to clients.
• Problem-Solving & Learning: Strong analytical mind with a focus on root-cause analysis, knowledge development, and process creation.
• Ability to work independently and as part of a team
• Preferred experience with Hypervisors (Hyper-V, VMware).
• Preferred Certifications:
• Microsoft Azure Admin (AZ-104) - Must obtain within 90 days of employment or subject to termination