Cloud Solutions Success Partner: BTP & Renewals

SAP SE; Palo Alto (CA); Hybrid; USD 128,000 - 145,000; Full time

Benefits offered by this job

Employee Referral Program

Health benefits

Job summary

SAP SE is seeking a Customer Success Partner Advisor at the Newtown Square, PA location with a hybrid work model. You will drive customer adoption of SAP Business Technology Platform, oversee onboarding, use-case discovery, and renewal negotiations, and collaborate with cross-functional teams to maximize value.

Travel up to 50% may be required. The role requires a Bachelor’s or Master’s in CS/Engineering or related field with several years of experience in SAP environments, including CALM/FRUN,

Qualifications

• Bachelor’s degree or foreign equivalent in Computer Science, Engineering, or a related field; five years of progressive post-baccalaureate experience OR a Master’s degree with three years of related experience.
• Experience leading cross-functional SAP activities and customer engagements.
• Two years in SAP CALM/FRUN, SAP SaaS transformations, migrations, and cloud environments.

Responsibilities

• Manage day-to-day customer engagement from license deal signing onwards.
• Guide onboarding, use-case identification, project initiation, architecture and governance coaching, and renewal negotiations.
• Coordinate renewal processes including CRM, pricing, rev rec, legal, forecasting, and other administrative tasks.

Skills

Customer success

Stakeholder management

Communication

Project coordination

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Oracle DB

DB2

SQLServer

HANA

ETL

BI tools

Job description

SAP SE is seeking a Customer Success Partner Advisor at the Newtown Square, PA location with a hybrid work model. You will drive customer adoption of SAP Business Technology Platform, oversee onboarding, use-case discovery, and renewal negotiations, and collaborate with cross-functional teams to maximize value.

Travel up to 50% may be required. The role requires a Bachelor’s or Master’s in CS/Engineering or related field with several years of experience in SAP environments, including CALM/FRUN,