Cloud Customer Success Partner (Hybrid, 50% Travel)

SAP IT Business Systeme; Newtown Square (Delaware County); Hybrid; USD 128,000 - 181,000; Full time

Job summary

SAP America, Inc. seeks a Customer Success Partner Advisor at our Newtown Square, PA location.

This full-time role embraces a hybrid work model with up to 50% travel to client sites and SAP offices. The position focuses on guiding customers through adoption, usage, and renewal of SAP Business Technology Platform cloud solutions, including architecture and governance coaching, onboarding, and value realization.

Qualifications

• Bachelor’s degree in Computer Science or Engineering with 5+ years of post-baccalaureate experience.
• Alternatively, Master’s degree with 3 years of experience in the job or related occupation.
• Experience with SAP cross-functional activities and cloud environments.

Responsibilities

• Engage in day-to-day customer engagement from license deal signing onwards.
• Lead onboarding, use-case identification, project initiation, governance coaching, and renewal negotiations.
• Drive value realization and post-sale engagement to maximize SAP BTP value.
• Manage renewal process and collaborate with cross-functional teams.

Skills

SAP cross-functional

Database admin

SAP BW

Data Archival

Test planning

SAP CALM

SaaS transformations

Cloud AWS

Education

Bachelor’s degree in CS/Engineering, 5+ years

Job description

SAP America, Inc. seeks a Customer Success Partner Advisor at our Newtown Square, PA location.

This full-time role embraces a hybrid work model with up to 50% travel to client sites and SAP offices. The position focuses on guiding customers through adoption, usage, and renewal of SAP Business Technology Platform cloud solutions, including architecture and governance coaching, onboarding, and value realization.