Cloud Site Reliability Engineer - AWS, Observability & DR

Cadwell; United States; Remote; USD 120,000 - 130,000; Full time

Job summary

Cadwell is seeking a Cloud Site Reliability Engineer to own the reliability, performance, and security of its cloud-hosted infrastructure supporting healthcare facilities using Cadwell’s software suite. You will implement IaC, deploy automation, and establish robust monitoring for AWS environments.

You will lead incident response, design backup/DR strategies, and collaborate with software engineering to improve application reliability and cost efficiency within a HIPAA/GDPR compliant framework.

Qualifications

• 8+ years in site reliability engineering, cloud infrastructure, or DevOps.
• Hands-on experience operating production AWS environments.
• Experience in regulated environments (medical device, healthcare, or financial services) preferred.
• AWS certification preferred.
• Familiarity with virtualization technologies preferred.
• Familiarity with HL7 integration tooling preferred.

Responsibilities

• Build, maintain, and continuously improve Cadwell’s AWS cloud infrastructure supporting hosted customer environments, applying infrastructure-as-code practices using Terraform, YAML, and JSON/Jinja.
• Automate build, test, and deployment pipelines for cloud-hosted Cadwell applications to reduce manual effort and eliminate configuration drift across customer environments.
• Build and maintain log ingestion, monitoring, alerting, and observability systems that provide early warning of degradation in hosted clinical environments.
• Lead incident response for cloud-hosted environments, serving as the escalation point for availability and performance events and conducting post-mortems with corrective actions tracked to closure.
• Design, implement, and routinely test backup and disaster recovery strategies for hosted customer data to meet the recovery time and recovery point objectives committed to customers.
• Optimize cloud compute, storage, and lifecycle policies to balance performance, clinical data retention requirements, and cost across the hosted footprint.
• Implement and maintain cybersecurity best practices across cloud infrastructure, including identity and access management, network segmentation, encryption, patching, and vulnerability remediation.
• Partner with software engineering to improve application reliability, scalability, and performance, contributing to architecture decisions for new and migrating hosted deployments.
• Partner with Cadwell’s enterprise support and project delivery teams on hosted environment onboarding, migrations, and upgrades, providing cloud infrastructure expertise throughout the customer lifecycle.
• Ensure cloud infrastructure and processes comply with applicable healthcare data privacy and security requirements (e.g., HIPAA, GDPR) and with Cadwell’s quality system, including IEC 62304 software lifecycle processes.
• Document infrastructure architecture, runbooks, and escalation procedures so that support and on-call staff can operate hosted environments consistently.
• Other activities as directed, assigned, or requested.

Skills

AWS cloud

Terraform

CI/CD automation

Security best practices

Incident response

Technical communication

Mentoring engineers

Education

Bachelor’s degree in Computer Science or related field

AWS certification (Solutions Architect or SysOps)

Tools

AWS ECS

VMware

Hyper‑V

Mirth Connect

Job description

Cadwell is seeking a Cloud Site Reliability Engineer to own the reliability, performance, and security of its cloud-hosted infrastructure supporting healthcare facilities using Cadwell’s software suite. You will implement IaC, deploy automation, and establish robust monitoring for AWS environments.

You will lead incident response, design backup/DR strategies, and collaborate with software engineering to improve application reliability and cost efficiency within a HIPAA/GDPR compliant framework.