Senior Site Reliability Engineer

Kontakt.io; United States; On-site; USD 150,000 - 190,000; Full time

Job summary

Kontakt.io is seeking a Senior Site Reliability Engineer to join the Infrastructure Engineering team to keep our healthcare platform running with minimal downtime. You’ll design, build, and operate resilient systems in AWS, champion incident response, and shape our security posture for HIPAA and SOC 2 environments.

You’ll own disaster recovery exercises, build robust CI/CD pipelines with Terraform and GitOps, and work hands-on in Kubernetes, collaborating closely with platform leads.

Qualifications

• 4+ years in Site Reliability Engineering or Cloud Infrastructure
• Deep, current expertise in AWS, Kubernetes, and distributed systems
• Solid grounding in CI/CD automation, GitOps, and infrastructure as code
• A track record of driving incident response and postmortems yourself
• Real experience running disaster recovery or failover exercises
• Hands-on with the system, not just dashboards

Responsibilities

• Personally design, build, and operate resilient, self-healing infrastructure across our AWS-based platform
• Own incident response end-to-end: detection, mitigation, root-cause investigation, and postmortems
• Design and run disaster-recovery and failover exercises with real RTO/RPO targets
• Build out observability with meaningful SLIs, SLOs, and alerting
• Build and maintain CI/CD pipelines and infrastructure as code (Terraform, GitOps)
• Work hands-on in Kubernetes
• Partner day-to-day with our platform lead, sharing production ownership and on-call
• Shape our security and compliance posture (HIPAA, SOC 2 Type 2) as it relates to infrastructure handling protected health data

Skills

AWS

Kubernetes

Distributed systems

CI/CD automation

GitOps

Incident response

Disaster recovery

On-call

HIPAA SOC 2

Tools

Terraform

Job description

We’re looking for a Senior Site Reliability Engineer to join our Infrastructure Engineering team and get their hands directly into the systems that keep our healthcare platform running for hospitals and care teams who can’t afford downtime. This is a builder’s seat — you’ll carry real operational weight and have direct influence over how our infrastructure evolves

Responsibilities

• We’re looking for a Senior Site Reliability Engineer to join our Infrastructure Engineering team and get their hands directly into the systems that keep our healthcare platform running for hospitals and care teams who can’t afford downtime. This is a builder’s seat — you’ll carry real operational weight and have direct influence over how our infrastructure evolves
• Personally design, build, and operate resilient, self-healing infrastructure across our AWS-based platform
• Own incident response end-to-end: detection, mitigation, root-cause investigation, and postmortems that actually change how the system behaves next time
• Design and run disaster-recovery and failover exercises with real RTO/RPO targets — you’ll be the one who knows exactly what happens when things break
• Build out observability that’s genuinely tuned — SLIs, SLOs, and alerting people trust, not noise
• Build and maintain CI/CD pipelines and infrastructure as code (Terraform, GitOps)
• Work hands‑on in Kubernetes, below the abstraction layer — you’ll know the system, not just the dashboard
• Partner day‑to‑day with our platform lead, sharing real production ownership and on‑call
• Shape our security and compliance posture (HIPAA, SOC 2 Type 2) as it relates to infrastructure handling protected health data

Requirements

• Deep, current expertise in AWS, Kubernetes, and distributed systems, with the depth to go past the vocabulary
• Bonus: experience with high-traffic, mission‑critical SaaS or IoT platforms
• Bonus: healthcare IT, EHR data, or HIPAA/SOC 2‑governed environments
• 4+ years in Site Reliability Engineering or Cloud Infrastructure
• An appetite for staying close to the system rather than one step removed from it
• Solid grounding in CI/CD automation, GitOps, and infrastructure as code
• A track record of driving incident response and postmortems yourself
• Real experience running disaster recovery or failover exercises