Cloud Services Operational Supervisor - Road Logistics

Kuehne+Nagel; Media (Delaware County); On-site; USD 65,000 - 90,000; Full time

Job summary

Kuehne+Nagel is seeking a results-oriented Final Mile Supervisor to lead white glove delivery crews and ensure seamless installation and handover of IT equipment and server racks. You will drive performance, enforce safety standards, and coordinate across operations, dispatch, and customer care to meet stringent service levels.

Ideal candidates bring 3+ years in final mile or high-value handling, strong leadership, and proficiency with logistics systems.

Qualifications

• High school diploma required; 3+ years in white glove delivery, final mile logistics, or specialized handling operations.
• Prior supervisory or team leadership experience preferred.
• Knowledge of handling high‑value or sensitive equipment.
• Proven ability to lead teams, drive performance, and enforce accountability.
• Experience with safety practices and material handling equipment.
• Ability to manage physical requirements of the role (equipment handling with assistance).
• Comfort using logistics systems, mobile tools, and operational reporting platforms.

Responsibilities

• Lead and supervise white glove delivery crews to ensure final mile excellence.
• Drive team performance through KPI alignment and coaching.
• Ensure safe handling and installation of IT equipment and server racks.
• Oversee final mile, inside delivery, and deployment operations.
• Enforce quality standards and damage prevention procedures.
• Monitor performance via reporting, ride‑alongs, and on‑site observations.
• Act as escalation point for customer issues with timely resolutions.
• Ensure adherence to SOPs, security protocols, and site requirements.
• Maintain safety standards and risk mitigation practices.
• Collaborate with operations, dispatch, and customer care for efficiency.
• Analyze metrics to identify trends and drive improvements.

Skills

Team leadership

Safety practices

Problem solving

Communication skills

Logistics systems

Education

High school diploma

Job description

It’s more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

• Lead and supervise white glove delivery crews, including drivers and technicians, to ensure seamless final mile execution.
• Drive team performance through KPI alignment, SLA adherence, and continuous coaching.
• Ensure safe handling, transportation, and installation of sensitive IT equipment and server racks.
• Oversee all aspects of final mile, inside delivery, and deployment operations.
• Enforce quality standards and damage prevention procedures across all delivery activities.
• Monitor and assess performance through reporting, ride‑alongs, and on‑site observations.
• Act as escalation point for customer issues and ensure timely resolution of service challenges.
• Ensure strict adherence to customer SOPs, security protocols, and site requirements.
• Maintain compliance with safety standards, ergonomic practices, and risk mitigation procedures.
• Conduct safety audits, incident reviews, and implement corrective actions as needed.
• Collaborate with operations, dispatch, and customer care teams for efficient service execution.
• Analyze operational metrics to identify trends and drive continuous improvement.
• Support workforce planning, staffing, and scheduling to meet operational demand.
• Promote a culture of professionalism, accountability, and customer‑centric service.

What we would like you to bring

• High school diploma required; associate or bachelor’s degree preferred.
• 3+ years of experience in white glove delivery, final mile logistics, or specialized handling operations.
• Prior supervisory or team leadership experience preferred.
• Strong knowledge of handling high‑value or sensitive equipment.
• Proven ability to lead teams, drive performance, and enforce accountability.
• Solid communication, problem‑solving, and decision‑making skills.
• Familiarity with data center environments, server racks, or secure delivery protocols preferred.
• Experience with safety practices and material handling equipment.
• Ability to manage physical requirements of the role (equipment handling with assistance).
• Comfort using logistics systems, mobile tools, and operational reporting platforms.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship.

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.

Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision‑making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment). Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.