Road Logistics Operations Supervisor

Kuehne+Nagel; Laredo (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Kuehne+Nagel is seeking a Road Logistics Operations Supervisor in the United States to coordinate the safe and efficient movement of materials and finished goods, oversee daily logistics activities, and supervise staff. You will track KPIs, negotiate with carriers, and address operational issues to meet timeliness and cost targets.

The role requires 5+ years in a similar transportation role, experience with parcel/LTL/truckload modes, and strong pricing/analytical skills.

Qualifications

• Bachelor’s Degree in Logistics, Transportation, or Business preferred.
• 5+ years of experience in transportation industry (parcel, LTL, and truckload).
• Exposure to carrier price and contract negotiations.
• Knowledge of cargo claims rules and practices.
• Proven experience in customer service.
• Strong pricing and analytical skills.

Responsibilities

• Interact with employees and carriers to reinforce business solutions. This includes carrier management
• Develop processes that may be automated and will enhance daily Road Logistics Department performance.
• Assist in the establishment of customer service standards for all accounts, communicating these standards to all personnel.
• Develop, maintain, and publish appropriate measures of productivity, workflow, performance, and financial contribution on a scheduled basis.
• Supervise the movement of incoming and outgoing shipments to ensure efficient resource utilization and the attainment of customer service goals.
• Monitor and evaluate carrier performance metrics.
• Assist in the development, documentation, and maintenance of Division Standard Operating Procedures and they relate to the Road Logistics Department.
• Recommend any appropriate changes in mode and/or carrier and perform rate – service analysis in conformance with customer expectations.
• Investigate shipment pickup and delivery exceptions, collating data requisite to the filing of claims, and monitor the process in accordance with governing regulations and industry precedents.

Skills

5+ years experience in transportation

Carrier price negotiations

Cargo claims knowledge

Customer service experience

Pricing and analytics

Education

Bachelor’s Degree in Logistics/Transportation/Business

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As Road Logistics Operations Supervisor you will coordinate the safe and efficient movement of materials and finished goods, overseeing daily logistics activities like shipping, receiving, and inventory management and also include supervising logistics staff, tracking performance against KPIs, negotiating with carriers, managing warehouse operations, and resolving operational issues to meet timeliness, accuracy, and cost targets.

How you create impact

• Interact with employees and carriers to reinforce business solutions. This includes carrier management
• Develop processes that may be automated and will enhance daily Road Logistics Department performance.
• Assist in the establishment of customer service standards for all accounts, communicating these standards to all personnel.
• Develop, maintain, and publish appropriate measures of productivity, workflow, performance, and financial contribution on a scheduled basis.
• Supervise the movement of incoming and outgoing shipments to ensure efficient resource utilization and the attainment of customer service goals.
• Monitor and evaluate carrier performance metrics.
• Assist in the development, documentation, and maintenance of Division Standard Operating Procedures and they relate to the Road Logistics Department.
• Recommend any appropriate changes in mode and/or carrier and perform rate – service analysis in conformance with customer expectations.
• Investigate shipment pickup and delivery exceptions, collating data requisite to the filing of claims, and monitor the process in accordance with governing regulations and industry precedents.

What we would like you to bring

• Bachelor’s Degree in Logistics, Transportation, or Business preferred
• 5+years of experience in similar role in transportation industry encompassing parcel, LTL and truckload modes.
• Exposure to carrier price and contract negotiations.
• Knowledge of cargo claims rules and practices.
• Proven experience in customer service
• Strong pricing and analytical skills.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, a 401k retirement savings plan, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.