Cloud Reliability Pro - 4-Day Week + Weekend Shifts

Epicor; Philadelphia (Philadelphia County); On-site; USD 94,000 - 151,000; Full time

Job summary

Epicor Software Corporation seeks a Cloud Reliability Analyst to safeguard the reliability, availability, and health of our Public Cloud, Government Cloud, and enterprise cloud environments. You will monitor systems, respond to alerts, troubleshoot issues, and execute scheduled operational activities.

This position follows a fixed four-day schedule of 10-hour shifts, with weekend coverage to provide extended operational support.

Qualifications

• Bachelor's degree in IT/CS or equivalent experience.
• 3+ years in cloud operations or production support.
• Experience with Azure and AWS cloud technologies.
• Experience with containerized apps (AKS) and Cosmos DB.
• Strong troubleshooting and independent work over extended shifts.

Responsibilities

• Monitor production cloud environments and alerts; investigate issues.
• Execute scheduled production activities, deployments, and maintenance.
• Respond to incidents affecting cloud environments with timely comms.
• Troubleshoot app and infra issues; escalate when needed.
• Document findings and communicate resolutions promptly.
• Collaborate to implement automation improving reliability.
• Maintain runbooks and knowledge articles for repeatable operations.

Skills

Cloud operations

Troubleshooting

Automation/Scripting

Independent work

Communication

Education

Bachelor of Science in Information Technology/Computer Science

Tools

Microsoft Azure

AWS

AKS

Cosmos DB

Job description

Epicor Software Corporation seeks a Cloud Reliability Analyst to safeguard the reliability, availability, and health of our Public Cloud, Government Cloud, and enterprise cloud environments. You will monitor systems, respond to alerts, troubleshoot issues, and execute scheduled operational activities.

This position follows a fixed four-day schedule of 10-hour shifts, with weekend coverage to provide extended operational support.