Cloud Reliability Lead - 4x10 Weekend Coverage

Epicor Software Corp; Minneapolis (MN); On-site; USD 94,000 - 151,000; Full time

Benefits offered by this job

Health benefits

Internal mobility

Career development

Inclusive workplace

Work-life balance

Global mobility

Job summary

Epicor Software Corp in Minneapolis is seeking a Cloud Reliability Analyst to ensure the reliability, availability, and health of our Public Cloud, Government Cloud, and enterprise cloud environments. The role includes monitoring, incident response, and scheduled operational tasks across a four-day, 10-hour shift pattern with weekend coverage.

Responsibilities include troubleshooting, deploying updates, and improving automation with cross-functional teams.

Qualifications

• 3+ years' experience in cloud operations, infrastructure operations, application support, production support, or a related technical field.
• Bachelor of Science degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Experience administering or supporting Microsoft Azure, AWS, or comparable public cloud technologies.
• Experience with Microsoft Active Directory or comparable identity and access management technologies.
• Experience supporting cloud-based SaaS applications, ERP applications, or other enterprise software environments.

Responsibilities

• Monitor production cloud environments, application logs, system health, and operational alerts; investigate and resolve issues or elevate as needed.
• Execute scheduled production activities, maintenance tasks, deployments, and other approved operational procedures during assigned coverage hours, including weekends.
• Respond to operational requests and incidents affecting Public Cloud, Government Cloud, and enterprise environments, ensuring timely communication, documentation, and resolution.
• Troubleshoot application and infrastructure issues across cloud-hosted services, coordinating with engineering, development, infrastructure, or security teams when escalation is required.
• Support the reliability and availability of cloud services by identifying recurring issues, documenting findings, and recommending operational or process improvements.
• Collaborate with development, infrastructure, and operations teams to implement automation that reduces manual effort, improves consistency, and increases operational reliability.
• Maintain accurate operational documentation, procedures, runbooks, and knowledge articles to support repeatable and compliant production operations.

Skills

Cloud operations

Troubleshooting

Independent work

Operational excellence

Education

Bachelor's degree in IT/CS

Tools

Azure

AWS

AKS

Cosmos DB

Job description

Epicor Software Corp in Minneapolis is seeking a Cloud Reliability Analyst to ensure the reliability, availability, and health of our Public Cloud, Government Cloud, and enterprise cloud environments. The role includes monitoring, incident response, and scheduled operational tasks across a four-day, 10-hour shift pattern with weekend coverage.

Responsibilities include troubleshooting, deploying updates, and improving automation with cross-functional teams.