Cloud Reliability Engineer — 4-Day Week, Weekend Coverage

Epicor Software Corp; Eau Claire (WI); Hybrid; USD 94,000 - 151,000; Full time

Benefits offered by this job

Health and Wellness

Internal Mobility

Career Development

Inclusive Workplace

Work-Life Balance

Global Mobility

Job summary

Epicor Software Corp is seeking a Cloud Reliability Analyst to safeguard the reliability, availability, and health of our cloud environments, including public, government, and enterprise clouds. The role requires extended four-day shifts, weekend coverage, and independent work capabilities.

Responsibilities include monitoring production clouds, executing scheduled activities, and collaborating across teams to automate and improve operations.

Qualifications

• 3+ years' experience in cloud/infra operations or related technical field.
• Bachelor of Science degree in IT, CS, or related field, or equivalent experience.
• Experience administering or supporting Microsoft Azure, AWS, or comparable public cloud technologies.
• Experience with Microsoft Active Directory or comparable IAM technologies.
• Experience supporting cloud-based SaaS applications, ERP, or enterprise software environments.
• Knowledge of cloud infra and services, preferably Azure; AWS or similar tech is relevant.
• Experience supporting containerized apps and cloud tech like AKS, Cosmos DB, or similar services.
• Strong troubleshooting skills to analyze logs, monitoring data, alerts, and system behavior.
• Ability to automate or improve routine tasks using scripting or automation platforms.
• Ability to work independently during extended coverage periods with cross-functional collaboration.

Responsibilities

• Monitor production cloud environments, logs, health, and alerts; resolve issues or escalate as needed.
• Execute scheduled production activities, maintenance, deployments, and tasks during coverage hours.
• Respond to incidents affecting public, government, and enterprise clouds with timely communication and resolution.
• Troubleshoot issues across cloud-hosted services; coordinate with Eng, Infra, or Security as needed.
• Support reliability and availability by identifying recurring issues and proposing improvements.
• Collaborate to implement automation reducing manual work and increasing reliability.
• Maintain accurate runbooks, procedures, and knowledge articles for repeatable ops.

Skills

Cloud operations

Azure/AWS

Active Directory

SaaS/ERP

Containerized apps

Automation scripting

Independent work

Education

Bachelor of Science in IT/CS

Tools

AKS

Cosmos DB

Azure AD

Job description

Epicor Software Corp is seeking a Cloud Reliability Analyst to safeguard the reliability, availability, and health of our cloud environments, including public, government, and enterprise clouds. The role requires extended four-day shifts, weekend coverage, and independent work capabilities.

Responsibilities include monitoring production clouds, executing scheduled activities, and collaborating across teams to automate and improve operations.