Cloud Professional Services Manager

Canonical; Chicago (IL); Remote; USD 90,000 - 150,000; Full time

Job summary

An innovative firm seeks a Cloud Professional Services Manager to lead a dynamic team in delivering cutting-edge open-source cloud solutions. This role emphasizes mentoring and developing engineers while overseeing technical delivery and engaging in presales activities. The ideal candidate will possess a strong background in cloud technologies and excellent communication skills. With a commitment to diversity and innovation, this remote-first organization offers competitive compensation and a supportive environment for professional growth. Join a forward-thinking company dedicated to making open source accessible and reliable for all.

Benefits

USD 2,000 Annual Learning Budget

Annual Reviews

Bonuses

Remote Work Opportunities

Travel Opportunities

Qualifications

• Knowledge of cloud technologies and experience in technical presales.
• Proven leadership skills and ability to mentor engineers.

Responsibilities

• Lead and develop a team of engineers while monitoring team health indicators.
• Implement disciplined engineering processes and collaborate with leadership.

Skills

Kubernetes

Openstack

AWS

GCP

Azure

Ceph

Linux

Networking

Technical Presales

Leadership

Education

Strong Academic Background

Job description

Join to apply for the Cloud Professional Services Manager role at Canonical.

This is an opportunity to lead a Professional Services team (also known as Field Engineering), helping customers understand and implement Canonical's open source solutions in public clouds and data centers. The team works across cloud offerings from Ubuntu to virtualization, private cloud, Kubernetes, and open source solutions like MLops platforms and data platforms. As Canonical expands into new industries, we design and develop new open source solutions to meet diverse needs.

We believe Engineering Managers should be outstanding engineers, comfortable troubleshooting and engaging in technical presales. They should contribute technically but focus more on guiding team direction, focus, and delivery. We also train engineers interested in soft skills to become managers.

Our goal is to make open source easier, reliable, and secure, aiming to provide 'most software to most companies.' We select engineers globally for brilliance and motivation. Our managers help teams achieve more and feel proud of their results.

The role of a Cloud Professional Services Manager at Canonical

The Field Engineering team designs private and public cloud solutions, deploying and handing over solutions like Openstack, MicroCloud, Ceph, Kubernetes, Kubeflow, Spark, PostgreSQL, etc. Managers oversee technical delivery, participate in presales, and manage team growth and collaboration.

Location:

Home-based, managing a team in your time zone.

What your day will look like

1. Lead and develop a team of engineers from graduate to senior levels.
2. Work remotely within a single major time zone.
3. Coach, mentor, and provide career feedback.
4. Monitor team health indicators.
5. Implement disciplined engineering processes.
6. Represent your team and products to stakeholders, partners, and customers.
7. Develop and promote engineering and organizational practices.
8. Plan and track progress on goals and projects.
9. Collaborate with other leadership team members.

What we are looking for in you

• Knowledge of cloud technologies like Kubernetes, Openstack, AWS, GCP, Azure, Ceph.
• Practical Linux and networking skills.
• Experience in technical presales.
• Proactive, engaging, and communicative personality.
• Excellent English communication skills.
• Passion for developing and growing people.
• Experience leading and mentoring engineers.
• Organized with a track record of timely, high-quality results.
• Strong academic background.
• Willingness to travel up to 40% for events and meetings.

Additional skills that you might also bring

• Spanish or French language skills.
• Python knowledge.
• Experience with external partners and internal stakeholder feedback.

What we offer you

We offer competitive worldwide compensation, annual reviews, bonuses, benefits, and a global, remote-first environment with opportunities for travel, learning, and development, including a USD 2,000 annual learning budget.

About Canonical

Canonical is a leading open source company, publisher of Ubuntu, shaping the future of AI, IoT, and cloud computing. We are a remote-first organization since 2004, committed to excellence, diversity, and innovation.

Canonical is an equal opportunity employer

We value diversity and are committed to providing a fair application process for all candidates.