Cloud Professional Services Manager

Canonical; Philadelphia (Philadelphia County); Remote; USD 90,000 - 150,000; Full time

Job summary

An innovative firm is seeking a Cloud Professional Services Manager to lead a dynamic team of engineers. This role focuses on guiding clients through the implementation of open source solutions in cloud environments, ensuring that teams deliver high-quality results. You will engage in technical presales, coach engineers, and promote best practices in a collaborative setting. With opportunities for professional growth and a commitment to open source, this position is perfect for those passionate about technology and team development. Join a forward-thinking organization that values diversity and encourages innovation.

Benefits

Distributed Work Environment

Annual Learning Budget of USD 2,000

Annual Compensation Review

Recognition Rewards

Holiday Leave

Maternity/Paternity Leave

Employee Assistance Programme

Travel Opportunities

Travel Benefits for Company Events

Qualifications

• Experience in leading, coaching, and mentoring engineers.
• Knowledge of cloud technologies and strong communication skills.

Responsibilities

• Lead and develop a team of engineers across various levels.
• Participate in technical presales and represent the team to stakeholders.

Skills

Cloud Computing Concepts

Kubernetes

Openstack

AWS

GCP

Azure

Ceph

Linux

Networking Skills

Technical Presales

Education

Strong Academic Background

Job description

Join to apply for the Cloud Professional Services Manager role at Canonical

This is an opportunity to lead a Professional Services team (also known as Field Engineering), helping customers understand and implement Canonical's open source solutions in public clouds and data centers. The team works across cloud offerings, from Ubuntu to virtualization, Kubernetes, and open source solutions like MLops platforms and data platforms. As we expand into new industries such as telco, finance, healthcare, and media, we develop new open source solutions to meet their needs.

We believe Engineering Managers should be outstanding engineers, comfortable troubleshooting technical issues and engaging in technical presales conversations. They contribute to project delivery and shape the team's direction, focus, and delivery. We focus on growing management skills and training engineers interested in soft skills to become managers.

Our goal is to make open source easier, more reliable, and more secure. We aim to provide 'most software to most companies.' We select engineers globally for brilliance and motivation. Our managers help teams achieve more and feel proud of their results.

The role of a Cloud Professional Services Manager at Canonical

The Field Engineering team consists of cloud solutions architects working directly with customers to design private and public cloud solutions tailored to their workloads. The portfolio includes on-premise solutions like Openstack, MicroCloud, Ceph, and deployable solutions such as Kubernetes, Kubeflow, Spark, PostgreSQL. Managers and team members deploy, test, and hand over solutions, and participate in presales conversations to provide technical advice.

A Cloud Professional Services Manager is responsible for line management, career guidance, developing engineering talent, representing the team technically, and driving collaboration with other teams and customers. Active participation in technical presales is also expected.

Location

This role is home-based, managing a team in your time zone.

What your day will look like

• Lead and develop a team of engineers, from graduate to senior levels
• Work remotely within your time zone
• Coach, mentor, and provide career development feedback
• Identify and measure team health indicators
• Implement disciplined engineering processes
• Represent your team and products to stakeholders, partners, and customers
• Develop and promote excellent engineering and organizational practices
• Plan and manage progress on goals and projects
• Collaborate with other leaders as part of the leadership team

What we are looking for in you

• Knowledge of cloud computing concepts & technologies (Kubernetes, Openstack, AWS, GCP, Azure, Ceph)
• Practical Linux and networking skills
• Experience in technical presales
• Dynamic personality, eager to engage in new projects and interact with people
• Excellent communication skills in English
• Passion for developing and growing people
• Experience leading, coaching, and mentoring engineers
• Organizational skills to ensure timely, high-quality results
• Strong academic background
• Willingness to travel up to 40%, attending events and customer meetings

Additional skills that you might also bring

• Spanish or French language skills (preferred)
• Python knowledge
• Experience collaborating with external partners
• Experience working with internal teams and providing stakeholder feedback

What we offer you

Our compensation considers location, experience, and performance, with annual reviews and performance bonuses. Benefits include:

• Distributed work environment with biannual in-person team sprints
• USD 2,000 annual learning and development budget
• Annual compensation review
• Recognition rewards, holiday leave, maternity/paternity leave
• Employee Assistance Programme
• Travel opportunities to meet colleagues
• Travel benefits for company events

About Canonical

Canonical is a pioneer in open source, known for Ubuntu, a key platform for AI, IoT, and cloud. We hire globally and set high standards for excellence. Since 2004, we have been a remote-first company, offering a forward-looking work environment that encourages innovation and learning.

Canonical is an equal opportunity employer

We value diversity and are committed to creating an inclusive workplace. All applications are given fair consideration regardless of background or identity.