Cloud Platform Support Engineer - Remote & AI-Driven

hostpapa; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first

Competitive pay

Growth opportunities

Flexible schedule

AI tools access

Job summary

Managed.com is a remote-first, AI-first tech company powering CloudBlue, a platform that enables cloud commerce for major providers and MSPs. As a Technical Support Engineer, you will own customer-impacting incidents on the cloud-commerce platform, supporting providers and end customers.

You will manage tickets end-to-end, collaborate with developers and product teams, and ensure timely resolutions while maintaining SLAs and documenting solutions for future reference.

Qualifications

• Bachelor's in Computer Science or related Engineering, plus 3+ years in support engineering.
• Strong Linux system administration (CentOS/RHEL).
• Solid TCP/IP networking, IP addressing/subnetting, and routing.
• Experience with PostgreSQL/MySQL/Oracle and strong SQL skills.
• Familiarity with APIs and integrations (REST, SOAP, JSON, XML, XML-RPC).
• Experience with web hosting environments.
• Strong English communication skills, able to work independently and in teams.
• Experience with Java, Python, or C++ is a plus; Kubernetes is an asset.

Responsibilities

• Provide guidance to customers by answering how-to questions and best practices.
• Investigate issues, troubleshoot, and determine root causes.
• Resolve issues following established procedures and documentation.
• Collaborate with developers, account managers, and product teams for timely resolution.
• Manage workload and provide updates in line with SLAs.
• Log, update, and close tickets in the tracking system.
• Document troubleshooting steps and solutions as notes and KB articles.
• Stay current on products and related tech through training and self-learning.
• Support other tasks or projects as needed.

Skills

Linux administration

TCP/IP networking

SQL querying

APIs & integrations

Web hosting

English communication

Programming knowledge (Java/Python/C/C

Kubernetes

Log analysis

Education

Bachelor's in Computer Science or related Engineering

Tools

PostgreSQL/MySQL/Oracle

Monitoring tools

REST/SOAP/JSON/XML

OAuth/SAML

Job description

Managed.com is a remote-first, AI-first tech company powering CloudBlue, a platform that enables cloud commerce for major providers and MSPs. As a Technical Support Engineer, you will own customer-impacting incidents on the cloud-commerce platform, supporting providers and end customers.

You will manage tickets end-to-end, collaborate with developers and product teams, and ensure timely resolutions while maintaining SLAs and documenting solutions for future reference.