Cloud Operations Engineer - AWS Monitoring & Uptime

Relevance Ventures; Northern (KY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Relevance Ventures is seeking an Application Engineer (IT Operations Engineer) to build and own the foundation of internal technology operations. You will set up monitoring, support application users, and establish scalable workflows to ensure uptime, access, and responsiveness.

The role requires hands-on AWS monitoring, IAM administration, and the ability to work independently in fast-moving environments. Collaboration with Engineering/DevOps and security/compliance teams is essential.

Qualifications

• 3–5 years in Application or Systems Support in fast-growing environments.
• Hands-on AWS monitoring, logging, and IAM administration.
• Experience with alerting systems and incident management.
• Familiarity with SOC 2 / ISO 27001 in cloud environments.
• Strong communication and customer service skills.

Responsibilities

• Configure and operate AWS-based monitoring and logging tools (e.g. CloudWatch, CloudTrail, AWS Config), and integrate with third-party tools such as Datadog, Prometheus, New Relic and Grafana.
• Set up alerts, dashboards, and escalation workflows in AWS and hybrid environments.
• Assist with AWS IAM administration, cost monitoring, and basic security configuration under the direction of Engineering/DevOps.
• Perform active monitoring and alert triage until the function is staffed further; create run books and SOPs for incident management.
• Collaborate with Engineering and DevOps teams to ensure monitoring hooks are included in service launches and infrastructure updates.
• Partner with CISO and CCO to ensure monitoring practices and access controls align with security and compliance requirements.

Skills

AWS monitoring

IAM administration

Incident management

Customer service

SaaS support

Independent work

Communication

Compliance

Tools

Datadog

Prometheus

New Relic

Grafana

ServiceNow

Job description

Relevance Ventures is seeking an Application Engineer (IT Operations Engineer) to build and own the foundation of internal technology operations. You will set up monitoring, support application users, and establish scalable workflows to ensure uptime, access, and responsiveness.

The role requires hands-on AWS monitoring, IAM administration, and the ability to work independently in fast-moving environments. Collaboration with Engineering/DevOps and security/compliance teams is essential.