Application Engineer

Hamsa; United States; On-site; USD 100,000 - 150,000; Full time

Job summary

Hamsa is seeking an Application Engineer to build and own internal IT operations, focusing on monitoring, access, and uptime. The role combines hands-on AWS operations with scalable workflow design in a fast-moving environment.

As part of a security-conscious team, you will configure dashboards, alerts, and runbooks, while collaborating with Engineering, DevOps, and Compliance. This position emphasizes independent work and strong customer service in a dynamic setting.

Qualifications

• Hands-on AWS monitoring, logging, and IAM administration experience.
• Experience with system monitoring tools and alerting workflows.
• Ability to provide Level 2 SaaS support.
• Strong customer service and communication skills.
• Experience working under SOC 2 / ISO 27001 in cloud environments.
• Familiarity with ServiceNow incident/change management.

Responsibilities

• Configure and operate AWS-based monitoring and logging tools and integrate with Datadog, Prometheus, New Relic, and Grafana.
• Set up alerts, dashboards, and escalation workflows in AWS and hybrid environments.
• Assist with AWS IAM administration, cost monitoring, and basic security configuration.
• Perform active monitoring and alert triage; create run books and SOPs for incident management.
• Collaborate with Engineering and DevOps to ensure monitoring hooks in service launches.
• Partner with CISO and CCO to align monitoring with security and compliance requirements.

Skills

AWS monitoring

IAM administration

System monitoring tools

Incident management

Customer service

SaaS support

Independent work

Compliance frameworks

ServiceNow

West Coast hours

AWS Certified Foundation

Tools

Datadog

Prometheus

New Relic

Grafana

CloudWatch

CloudTrail

AWS Config

ServiceNow

Job description

Hamsa is building the operating system for global finance. Through our AI-enabled Unified Ledger, we connect the world's largest financial institutions while solving critical challenges in interoperability, privacy, and speed. With $400B on platform in 2025 and $1T projected for 2026, we're scaling rapidly and reshaping how the world's financial system operates. Backed by top-tier investors, our global team operates across the US, APAC, EU, and LATAM.

We are seeking a hands-on, highly proactive Application Engineer (internally called IT Operations Engineer) to build and own the foundation of our internal technology operations. In this role you will be responsible for setting up monitoring practices, supporting application users, and establishing repeatable, scalable workflows that ensure uptime, access, and responsiveness.

This is a high-impact, roll-up-your-sleeves role that requires working knowledge of AWS operations, alongside a strong ability to work independently and bring structure to fast-moving environments.

Responsibilities

• Configure and operate AWS-based monitoring and logging tools (e.g. CloudWatch, CloudTrail, AWS Config), and integrate with third-party tools such as Datadog, Prometheus, New Relic and Grafana.

• Set up alerts, dashboards, and escalation workflows in AWS and hybrid environments.

• Assist with AWS IAM administration, cost monitoring, and basic security configuration under the direction of Engineering/DevOps.

• Perform active monitoring and alert triage until the function is staffed further; create run books and SOPs for incident management.

• Collaborate with Engineering and DevOps teams to ensure monitoring hooks are included in service launches and infrastructure updates.

• Partner with CISO and CCO to ensure monitoring practices and access controls align with security and compliance requirements.

Qualifications

• 3-5 years of experience in Application Support or Systems Support roles, preferably in early-stage or high-growth environments.

• Hands-on experience with AWS monitoring, logging, and IAM administration.

• Familiarity with system monitoring tools and workflows; experience standing up and maintaining alerting systems.

• Solid understanding of incident management and user access provisioning.

• Strong customer service mindset with excellent written and verbal communication skills.

• Experience providing Level 2 support directly to SaaS clients.

• Demonstrated ability to work independently, make decisions, and build repeatable processes with little direction.

• Experience working under compliance frameworks (SOC 2, ISO 27001) in cloud environments.

• Familiarity with compliance-friendly IT practices, endpoint management, and incident/change management tools (e.g., ServiceNow) a plus.

• Ability to work according to West Coast working hours is a plus.

• AWS Certified Cloud Practitioner (Foundation) is a plus.

Hamsa is an equal opportunity employer committed to building a fair, inclusive workplace where diverse perspectives strengthen our mission. Hamsa welcomes applications from all qualified candidates and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.