Cloud Operations Engineer

MiHIN; Detroit (MI); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading organization in healthcare IT is seeking a Cloud Operations Engineer to join their team in Detroit. In this full-time role, you will provide support in deploying applications and improving system processes while collaborating closely with the DevOps Manager. The position requires expertise in cloud technologies and systems management, promising a dynamic work environment within a diverse team committed to excellence.

Qualifications

• Bachelor’s degree or 2+ years hands-on IT experience required.
• Familiarity with cloud technologies and experience with AWS services essential.
• Strong troubleshooting skills and knowledge of various operating systems necessary.

Responsibilities

• Design and deploy packages, applications, and patches.
• Monitor performance and troubleshoot issues.
• Manage third-level tickets to resolution.

Skills

Linux

Cloud deployment technologies

AWS services

Jira Software Management

Shell scripting

Education

Bachelor’s degree in IT or Computer Science

Tools

Terraform

AWS

Job description

Join to apply for the Cloud Operations Engineer role at Michigan Health Information Network Shared Services (MiHIN)

Join to apply for the Cloud Operations Engineer role at Michigan Health Information Network Shared Services (MiHIN)

The Michigan Health Information Network Shared Services (MiHIN) is looking for a Cloud Operations Engineer to join our DevOps department. The Cloud Operations Engineer is an integral member of the MiHIN team, providing day-to-day support and expertise to the department. This position supports other departments to ensure applications are deployed and maintained to a high standard. This position assists the DevOps Manager with regular reporting, monitoring, follow up and coordination of the status of team-assigned tickets from internal and external stakeholders to ensure timely responsiveness within Service Level Agreements and target turnaround times. The Cloud Operations Engineer also deploys software releases.

At MiHIN, we recognize that our diversity is our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think to serve our stakeholders and communities best. Because our family of companies serves everyone, we believe in including everyone. This means we strive to hire the most talented and qualified employees that are diverse in thinking and by race, gender, gender identity, gender expression, age, religion, sexual orientation, physical abilities, and socio-economic upbringing.

This is a full-time position where days and hours can vary Monday through Friday, 8:00 AM to 8:00 PM Eastern Time.

Duties and Responsibilities:

• Design and deploy packages, applications, and patches
• Recommends, schedules, and performs software improvements, upgrades, patches, reconfigurations, and/or purchases
• Utilizes working knowledge of Linux, Windows, and applications to provide technical guidance for support and implementation issues
• Manages the administration of Identity and Access Management accounts including AWS, Active Directory, remote access, etc.
• Monitor performance and troubleshoot problem areas as needed; monitor logs, perform computer and network forensics
• Contributes to internal knowledge bases including best practices and company standards for deployments and maintenance
• Manage MiHIN third level tickets and issues to resolution
• Configure, document and update virtual private networking infrastructure
• Contributes to design and configuration of application interfaces including authentication and authorization technologies (e.g., OAUTH2, SAML, OIDC)
• Repair and recover from software failures; coordinate and communicate with impacted parties
• Apply OS and application patches and upgrades
• Provides architectural review and design for projects or initiatives
• Participate in after-hours on-call rotation and after-hours maintenance window activities as needed
• Mentors team members including apprentices and interns
• Other duties as assigned

Required Qualifications:

• Bachelor’s degree in IT or Computer Science, or 2+ years of equivalent hands-on IT experience.
• Familiarity with Cloud deployment technologies (e.g., Terraform, Serverless, CDK, Helm)
• Experience with AWS services including RDS, EC2, EKS, EBS, etc.
• Ability to work independently as well as part of a team
• Experience supporting Linux and Windows operating systems
• Distributed patching and software deployment experience
• Experience with Jira Software Management or similar work management software
• Clear and concise verbal and written communication skills
• Strong focus on execution and delivery with the ability to make recommendations and mitigate timeline risks
• Excellent analytical and organizational skills are required; confidence to participate in planning sessions that outline IT solutions that reach business goals
• Detailed knowledge of systems support - administration, configuration, troubleshooting, performance tuning, security, and general maintenance of cloud-based platforms
• Independently seeks and finds resources, information, knowledge, and/or tools to complete tasks as needed
• Excels at identifying, analyzing, organizing, and solving issues and problems

Preferred Qualifications:

• Experience with CI/CD platforms (e.g. Jenkins)
• Shell scripting experience
• Experience with RDBMS or GraphDB technology
• Backup and recovery strategies and technologies
• Secure coding and application security concepts and technologies
• AWS Cloud Practitioner, SysOps Administrator, Solutions Architect Certifications
• Experience working in a HITRUST r2 organization or other similarly regulated industry
• Experience with Healthcare IT standards such as HL7v2, CCD and FHIR

Starting salary $80,0000 commensurate with experience and education.

Equal Opportunity Employer

#LI-MH1

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care and IT Services and IT Consulting

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