Senior Cloud Operations Engineer - Remote

First Citizens; Phoenix (AZ); Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative bank seeks a Senior Cloud Operations Engineer to optimize and maintain its cloud environments. This remote position is vital for ensuring the stability and security of cloud operations. The role involves incident management, patching, and collaborating with other teams to enhance cloud infrastructure. Candidates should have a strong background in cloud technologies, particularly AWS and Azure, and be adept at troubleshooting and automation. Join a forward-thinking financial institution where your expertise will directly contribute to the efficiency and reliability of cloud services, making a significant impact in a dynamic environment.

Qualifications

• 4+ years of experience in cloud operations or 8+ years with a High School Diploma.
• Proficiency in AWS and Azure with hands-on experience in cloud environments.

Responsibilities

• Manage cloud infrastructure incidents and perform maintenance activities.
• Configure backups, logging, monitoring, and automate deployment pipelines.

Skills

Cloud Operations

Incident Management

Troubleshooting

Patch Management

Automation

Education

Bachelor's Degree

High School Diploma or GED

Tools

AWS

Azure

Docker

Kubernetes

Terraform

Job description

Overview

This is a remote role that may be hired in several markets across the United States.

This is a remote role within First Citizens Bank's Cloud Services team, specifically focused on maintaining and optimizing cloud environments. The Senior Cloud Operations Engineer will serve as a key player in ensuring the stability, security, and efficiency of the bank's cloud operations. This role is responsible for providing first-line incident management, performing maintenance activities, and supporting platform and application teams.

The Senior Cloud Operations Engineer will be tasked with cloud infrastructure maintenance, patch management, and incident response. This role involves configuring and maintaining backups, logging, monitoring, and alerting across the bank's cloud environments. As a Senior Engineer, you will provide hands-on support, assist with troubleshooting, and guide the operational practices for maintaining a highly available and secure cloud infrastructure. This position also involves collaboration with other cloud teams to provide seamless support to platform and application teams.

Responsibilities

• Respond as the front-line for cloud infrastructure incident management and troubleshooting.
• Perform maintenance activities including patching, updates, and system health checks.
• Configure and maintain backup solutions for cloud resources to ensure data integrity and availability.
• Set up and manage logging, monitoring, and alerting to provide visibility into cloud infrastructure health.
• Automate deployment pipelines, system configurations and monitoring solutions using IaC tools.
• Support platform and application teams in their use of cloud infrastructure, assisting with configuration and optimization.
• Collaborate with other teams to escalate and resolve complex issues efficiently.
• Document maintenance procedures, incident resolutions, and support processes for knowledge sharing within the team.
• Participate in on-call rotations to provide 24/7 support for cloud operations.

Qualifications

Bachelor's Degree and 4 years of experience in cloud OR High School Diploma or GED and 8 years of experience in cloud.

Preferred Experience:

• 8 years of experience in cloud operations, infrastructure support, or related fields.

Preferred Qualifications:

• Proficiency with AWS and Azure Cloud Services.
• Experience with incident management and troubleshooting in cloud environments.
• Hands-on experience with patch management, system updates, and maintenance tasks.
• Advanced knowledge of backup, logging, monitoring, and alerting solutions.
• Familiarity with CI/CD pipelines and automation tools.
• Experience with container orchestration (e.g., Docker, Kubernetes).

Preferred Certifications:

• AWS Certified SysOps Administrator - Associate.
• Azure Administrator Associate.
• Certified Kubernetes Administrator (CKA).
• HashiCorp Certified: Terraform Associate.