Cloud Managed Services (CMS) Delivery Manager

Publicis Re:Sources; Chicago (IL); On-site; USD 125,000 - 135,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K retirement plan

Wellness programs

Job summary

Publicis Re:Sources seeks an experienced Delivery Manager to lead cloud managed services delivery across global client engagements. The role requires coordinating with AWS, Azure, and GCP teams, guiding project execution from discovery through renewal, and aligning stakeholder expectations with contractual obligations.

The ideal candidate will have 10+ years IT experience, ITIL know-how, and PMI project management exposure.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a closely related field.
• Solid understanding of Cloud Technologies (Azure/AWS/GCP) with certifications preferred.
• PMI certification a plus; strong project management experience.
• Minimum 10 years IT-related experience with IT management.
• Experience with ITIL best practices and IT operations/support teams.
• Experience negotiating and maintaining SLA/SLM structures; budget management.

Responsibilities

• Oversight and management of client engagement for major Cloud providers (AWS, Azure, GCP).
• Communicate effectively in written and verbal form.
• Execute Intra Company Agreements (ICA) contracts.
• Manage agency expectations for project delivery and quarterly reviews.
• Collaborate with architects, leads, and support staff to resolve issues.
• Work with Finance to obtain and track financial approvals for cloud spend.

Skills

Cloud Technologies

Project Management

IT Leadership

ITIL Knowledge

Vendor Coordination

Education

Bachelor's degree in Computer Science or related field

Tools

ITIL

SLA/SLM management

PMI certification

Budget management

Technical documentation

Job description

Company Description

Publicis Re:Sources is at the core of Publicis Groupe, the world's largest communications company. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients.
Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,000+ employees in over 55 countries. We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management, information security, and global mobility — supporting 110,000+ employees across the Publicis Groupe network. Our people are at the center of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day.
Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at publicisresources.com.

Company Description

Publicis Re:Sources is at the core of Publicis Groupe, the world's largest communications company. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients.
Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,000+ employees in over 55 countries. We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management, information security, and global mobility — supporting 110,000+ employees across the Publicis Groupe network. Our people are at the center of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day.
Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at publicisresources.com.

Overview

At Publicis Groupe, cloud computing continues to allow us to modernize and consolidate IT infrastructure, automate workloads, pursue next-generation innovation, and migrate workloads to the cloud. To continue this transformation, we’re seeking an experienced Delivery Manager. A Cloud Managed Services (CMS) Delivery Manager is a leader. They are someone with commitment, determination, and passion for what they do. They must have the ability to mentor their team through the guiding principles of ReSources IT; Accountability, Excellence, Integrity, Openness, Respect and Trust. This role is a Global role which requires you to meet during different time zones, navigate conflicting schedules, and occasionally be flexible on work hours. This role requires a results driven individual, one who will meet business critical timelines, be able to deliver agreed upon solutions, and lead a technical team through the entire project. From initial discovery calls, managing contract execution, project implementation, transitioning the project to support, and finally renewing contracts. This person will often meet with customers, management, and occasionally C-Level clients to deliver cloud solutions to meet critical business needs.

Visa sponsorship is not available for this role including H1B, OPT EAD etc.

Responsibilities

• Oversight and management of client engagement for the big three Cloud providers, Amazon Web Services, Google Cloud Platform, and Microsoft Azure.
• A high level of communication skills both written and verbal
• Execute Intra Company Agreements (ICA) contracts.
• Manage agency expectations for project delivery.
• Prepare, deliver, and discuss a quarterly service review with clients.
• Work closely with the Azure / AWS / GCP architects, team leads, implementation, and support staff to ensure appropriate problem resolution.
• Work closely with the Finance team to obtain and track financial approvals for cloud spend.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a closely related field
• A solid understanding of Cloud Technologies, Azure / AWS / GCP Certifications preferred
• Project Management Experience, PMI certification a plus.
• Minimum 10 years of IT-related experience
• Minimum 5 years IT management experience
• Experience managing IT-specific projects.
• Working experience with ITIL best practices
• Experience managing an IT operations/support team preferredExperience managing an IT budget preferred
• IT Technical Certification (i.e., MCSE, CNE, CCNP, CCSE) preferred
• Experience writing technical documentation
• Working experience in negotiating and maintaining SLA/SLM structure
• Working experience analyzing and reviewing SLAs

Additional Information

All your information will be kept confidential according to EEO guidelines.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) currently in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise, other than an \"at-will\" relations.
Salary Range: 125 - 135K/yr
Publicis Groupe offers a comprehensive benefits package including medical, dental, vision, retirement(401(K)), wellness and other employee programs. For additional information regarding available benefits, please visit publicisconnections.com.