Cloud IT Service Desk Analyst | Azure/AWS | Flexible/Remote

Version 1

United States

Hybrid

USD 55,000 - 75,000

Full time

7 days ago

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Benefits offered by this job

Profit sharing

Career development

Flexible/remote work

Pension plan

Private healthcare

Life insurance

Employee discounts

Gym discounts

Job summary

Version 1 is seeking an experienced Level 1/2 IT Service Desk Analyst to join our ASPIRE Global Service Centre. You will be the first point of contact for technical support, resolve issues, and help keep our Azure, AWS, Microsoft Office 365, and Windows environments running smoothly.

The role emphasizes customer service, precise troubleshooting, and documentation, with opportunities to work across IT projects and contribute to continuous improvement in a flexible, hybrid work setting.

Qualifications

2–5 years of IT support experience.
Experience in a service desk role.
Strong IT infrastructure knowledge and troubleshooting methods.
Familiarity with ServiceNow or similar ticketing tools.
ITIL v4 awareness or certification preferred.
Excellent communication and customer service orientation.
Ability to manage multiple priorities and deadlines.
Proactive in problem solving and documentation.

Responsibilities

Serve as the first contact for IT support via phone, email, or chat.
Log and manage incidents and service requests in the ticketing system.
Perform initial triage and troubleshooting for hardware, software, and network issues.
Escalate complex problems to higher support levels as needed.
Maintain documentation and contribute to knowledge base.
Support Azure/AWS/Microsoft 365 services and monitor system health.