ASPIRE GSC – Service Desk L1/L2 Team Leader (Fully Remote)

Version 1; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

Version 1's Aspire GSC leads a global L1/L2 IT service desk, providing 24/7 support and guidance to analysts. You will supervise, mentor, and develop a team, overseeing incidents and metrics while driving improvements and ITIL-aligned operations.

Based in the United States, you will collaborate with cross-functional teams, leverage ServiceNow for AI-driven support, and guide technical direction in a fast-paced transformation environment.

Qualifications

• 5+ years of IT support experience.
• 3+ years of supervisory/leadership experience.
• Experience with Windows Server, Linux, Active Directory and Office 365.

Responsibilities

• Supervise, mentor, and develop a global L1/L2 service desk team.
• Manage daily operations, major incidents, and metrics.
• Drive improvements, ensure ITIL compliance, and provide technical guidance.

Skills

People leadership

ITIL foundations

Windows Server

Linux

Active Directory

Office 365

Mentoring

Tools

ServiceNow

Job description

• ASPIRE GSC is Version 1's Service Management hub, using ServiceNow for AI-driven support.
• Lead a global L1/L2 service desk team, ensuring high-quality IT support 24/7.

Key Responsibilities:

• Supervise, mentor, and develop analysts; manage daily operations, major incidents, and metrics.
• Drive improvements, support ITIL compliance, and provide technical guidance.

Qualifications:

• 5+ years IT support, 3+ supervisory; skills in Windows Server, Linux, Active Directory, and Office 365.

Version 1

Version 1 is a technology and transformation solutions provider trusted by global brands, with deep expertise in cloud and digital services. With 3300+ employees and recognised as a Great Place to Work in Ireland and UK, Version 1 fosters a values-driven culture focused on employee wellbeing and career growth.