Service Desk Analyst - VIP IT Support for Finance

ECI

New York (NY)

On-site

USD 60,000 - 85,000

Full time

6 days ago

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Job summary

ECI is seeking a Service Desk Analyst to join our NY-based team. You will provide Level 1 and Level 2 end-user support for Windows-based environments across multiple client locations, focusing on high-impact incidents and a strong client experience.

Ideal candidates will have experience with Microsoft 365, Azure AD, Intune, and ServiceNow, along with solid ITIL knowledge and teamwork across Engineering, Security, and Client Success to ensure timely issue resolution and continuous service

Qualifications

Experience providing end-user IT support in a corporate or MSP environment.
Strong working knowledge of Windows 11, Microsoft 365, Azure AD/Entra ID, Exchange Online, OneDrive, SharePoint, Teams.
Hands-on experience with endpoint management tools (Intune) and security basics.
Familiarity with MFA and conditional access implementations.
Basic PowerShell usage for administrative tasks.

Responsibilities

Provide Level 1 and Level 2 end-user support for Windows-based environments across client locations.
Deliver an exceptional client experience, particularly during high-impact incidents.
Triage, diagnose, and resolve incidents and service requests using ITIL-aligned practices.
Support and troubleshoot issues related to Microsoft 365, Exchange Online, and security.
Perform user and access administration in Active Directory and Azure AD.
Collaborate with Engineering, Network, Security, and Client Success teams to drive timely resolutions.