L2 Service Desk Engineer (Fully Remote)

Dijital Team; United States; A distancia; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance from day one

Home office allowances

Internet allowance

Gym membership

Certification reimbursement

Mental health support

Descripción de la vacante

Dijital Team Pty is seeking a skilled IT Incident Response Analyst to join our services team. You will resolve Level 2 incidents affecting Microsoft 365, Windows Server, and cloud infrastructure across multiple environments.

You will manage outages, prioritize by business impact, and coordinate with customers and vendors to resolve complex issues promptly. Experience with ConnectWise PSA and ScreenConnect is a plus.

Formación

• Experience resolving Level 2 incidents in enterprise environments.
• Hands-on knowledge of Active Directory, Entra ID and Exchange Online.
• Familiarity with Microsoft Defender and security tooling.

Responsabilidades

• Investigate and resolve Level 2 incidents across Microsoft 365, Windows Server, cloud infrastructure and networking.
• Manage critical outages and prioritize incidents by business impact and urgency.
• Coordinate with customers and vendors to escalate and resolve complex issues.

Conocimientos

Incident management

Microsoft 365

Windows Server

Cloud infrastructure

Networking

Herramientas

ConnectWise PSA

ScreenConnect

Active Directory

Microsoft Entra ID

Exchange Online

Microsoft Defender

Descripción del empleo

• Investigate and resolve Level 2 incidents across Microsoft 365, Windows Server, cloud infrastructure, and networking.
• Manage critical outages and prioritize incidents based on business impact and urgency.
• Coordinate with customers and vendors to escape complex issues when necessary.

Technical Environment:

• Work with Active Directory, Microsoft Entra ID, Exchange Online, and security tools like Microsoft Defender.
• Support cloud environments including Microsoft Azure, AWS, and Google Cloud.
• Utilize ticketing platforms like ConnectWise PSA and remote support tools like ScreenConnect.
• Comprehensive medical insurance from day one for you and family.
• Generous allowances for home office setup, internet, and gym membership.
• Reimbursement for industry certifications and access to mental health support.

Dijital Team is an established Australian technology and managed services provider. It delivers comprehensive technology solutions and fosters a collaborative culture focused on employee development and innovation.