Cloud IT Helpdesk Apprentice — Start Your Tech Career

The Apprenticeship Guide; Hereford (AZ); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Ongoing training and careerdevelopment

Supportive and experienced team

Job summary

The Apprenticeship Guide is seeking a motivated Cloud Support Specialist Apprentice for a Level 3 apprenticeship in IT and cloud technologies. Join as a first point of contact to support Microsoft 365, Azure, and cloud apps while gaining hands-on experience in a professional IT environment.

You will learn to troubleshoot issues, manage user accounts and permissions, maintain documentation, and deliver excellent customer support, with 40-hour weeks and a salary of £17,000–£19,000 per year.

Qualifications

• Experience or knowledge of Microsoft 365, Windows OS, and basic cloud technologies is desirable.
• Understanding of IT administration and basic networking concepts is beneficial.
• Knowledge of cyber security fundamentals is advantageous.
• A full UK driving licence is essential.

Responsibilities

• Provide first‑line technical support via phone, email, and ticketing systems, escalating complex issues as needed.
• Support Microsoft 365 services including Outlook, Teams, SharePoint, and OneDrive; manage user accounts.
• Create and manage user accounts, permissions, and password resets; administer Microsoft Entra ID.
• Troubleshoot across Microsoft 365, Windows, cloud services, hardware, and basic networking.
• Maintain service desk records and contribute to internal documentation and knowledge bases.

Skills

Microsoft 365

Windows OS

Cloud technologies

IT administration

Basic networking

Cyber security fundamentals

Driving licence (UK)

Education

GCSEs 4+ (A-C)

GCSE Maths & English 3+

Job description

The Apprenticeship Guide is seeking a motivated Cloud Support Specialist Apprentice for a Level 3 apprenticeship in IT and cloud technologies. Join as a first point of contact to support Microsoft 365, Azure, and cloud apps while gaining hands-on experience in a professional IT environment.

You will learn to troubleshoot issues, manage user accounts and permissions, maintain documentation, and deliver excellent customer support, with 40-hour weeks and a salary of £17,000–£19,000 per year.