Enterprise Development Services and Business Automation Manager (Enterprise Technology Manager)

City of San Jose; San Jose (CA); Híbrido; USD 150.000 - 210.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid telework schedule

32-hour onsite workweek

Descripción de la vacante

The City of San José is seeking an Enterprise Development Services and Business Automation Manager to lead enterprise-level development services and business automation across City departments. This technical manager role drives strategy, governance, and secure, integrated technology solutions aligned with organizational priorities.

Responsibilities include leading teams, managing budgets, enforcing cybersecurity standards, and evaluating new technologies for measurable value and ROI.

Formación

• Bachelor’s degree in computer science, information systems, business administration, or closely related field.
• Seven+ years of experience managing, maintaining and implementing significant technology programs and related infrastructure.
• Five+ years of supervisory experience over technical staff, including project personnel management.

Responsabilidades

• Develop and implement the technology strategy aligned with business objectives; oversee integration of new technologies and project management from conception to evaluation.
• Lead the Business Automation and Development Services teams; hire, train, and evaluate staff; foster collaboration and innovation.
• Ensure reliability, security, and performance of systems; oversee maintenance, upgrades, and scalable solutions across departments.

Conocimientos

Leadership

Strategic planning

Budget management

Vendor management

Cybersecurity

SDLC governance

Disaster recovery

Educación

Bachelor's degree in CS/IT or related field

7+ years in managing technology programs

Herramientas

Crystal Reports

Yellowfin Analytics

Power BI

Salesforce

Granicus AMANDA

SimpliGov

HaloITSM

Descripción del empleo

The City of San José innovates to provide exceptional civic services using advanced technologies to help our community thrive.

As one of the largest cities in the nation, the City manages a large set of services and assets and operates on a budget of $5.9 billion, with approximately 7,000 employees, serving about 1 million residents and 80,000 businesses in the heart of Silicon Valley.

The Information Technology Department’s (ITD) mission is to enrich the quality of life in San José through innovation, collaboration, and engagement. ITD enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, responsible use of Artificial Intelligence (AI), productivity and collaboration tools, the San José 311 resident experience platform, data equity and privacy programs, and strategic planning. San José is powered by truly great people, a robust technology environment, and a strong sense of purpose.

The IT department is a leader in innovation, embracing cutting‑edge technologies and pioneering solutions to enhance efficiency and quality of life in San José. As part of this effort, the City leads a national initiative for AI through the GovAI Coalition, which was established to give local governments a voice in shaping the future of AI, ensuring it is developed responsibly and for the public good.

Promoting the City’s commitment to equity and inclusion, we believe that all members of the community, regardless of background, have access to the tools and resources needed to thrive in the digital age. San José is in the heart of Silicon Valley, which boasts a rich history in technology, education, and agriculture. Over half of San José residents speak a language other than English at home, highlighting the importance of language accessibility in all City services. By fostering inclusivity, promoting digital literacy, and building accessible platforms, we are advancing technology while creating a more equitable future for everyone.

At the City of San José, we promote work‑life alignment and a focus on growth to bring out the best in our people. Come join us in making San José the most vibrant, equitable, sustainable, and innovative city in the nation! Visit the Information Technology Department’s website to learn about our culture, vision, leadership, and innovative initiatives.

The City of San José is seeking an Enterprise Development Services and Business Automation Manager to join the Information Technology Department (ITD). This technical manager role is responsible for overseeing enterprise-level development services and business automation ensuring that technology initiatives across City departments are aligned with organizational priorities, business strategies, and service delivery goals. This position provides strategic oversight to ensure scalable, secure, and integrated technology solutions that support City operations while preventing fragmented or siloed implementations. The role plays a critical part in advancing enterprise standards, improving operational efficiency, and enabling consistent, high‑quality technology services across departments.

The Enterprise Development Services and Business Automation Manager will enforce enterprise security, governance, and compliance standards to reduce risk and ensure regulatory alignment. The ideal candidate must demonstrate strong leadership in optimizing technology investments, eliminating redundancy, maximizing return on investment, and driving cost‑effective solutions. This role is also responsible for evaluating, piloting, and implementing emerging technologies that provide measurable operational and strategic value to the City.

The technology portfolio includes but not limited to:

• Permitting and Compliance (Granicus AMANDA)
• Public Portal (https://sjpermits.org/permits/online-permits.html)
• Business Intelligence (Crystal Reports, Yellowfin Analytics and Reports, and Power Bl)
• Electronic Plan Review
• Geographic Information System Mapping (GIS) Viewer
• Digital Inspections
• Resource Planning and Scheduling (custom inspection scheduling and assignment)
• Document Scanning and Conversion (e.g., Panagon Capture, QuickStroke, and custom scanning and indexing application, etc.)
• Workflow automation, digital forms, and electronic signature platform (SimpliGov)
• IT Service Management, IT Operations Management and/or IT Asset Management (e.g., HaloITSM)
• Customer Relationship Management (CRM) (e.g., Salesforce)

Key duties include but are not limited to the following:

• Strategic Planning and Implementation: Develop and implement the technology strategy in alignment with the organization's business objectives; oversee the integration of new technologies and ensure they enhance operational efficiency and competitiveness; plan and manage technology projects, from conception through execution and evaluation.
• Team Leadership and Management: Lead and manage the Business Automation and Development Services teams, including hiring, training, and evaluating staff; foster a collaborative and innovative work environment; provide guidance and support to team members, helping them develop their skills and advance their careers.
• System and Network Management: Ensure the reliability, security, and performance of the Development Services and Business Automation systems, including networks, servers, and software applications; oversee the maintenance and upgrade of existing systems and the implementation of new systems; ensure systems are scalable and can grow with the organization’s needs.
• Budgeting and Resource Allocation: Manage the Development Services and Business Automation budgets, ensuring cost‑effective use of resources; allocate resources for projects and initiatives, balancing immediate needs with long‑term goals; negotiate contracts with vendors and service providers to secure the best terms.
• Cybersecurity and Risk Management: Enforce IT security policies and protocols to protect the organization’s data and systems; monitor for potential security threats and respond to incidents; conduct regular security audits and risk assessments.
• Vendor and Stakeholder Management: Manage relationships with external vendors and service providers; ensure that third‑party services meet organizational standards and deliver value; communicate and collaborate with stakeholders across the organization to understand their technology needs and priorities.
• Innovation and Continuous Improvement: Stay current with emerging technologies and industry trends; identify opportunities for innovation and process improvement; lead initiatives to adopt new technologies that can improve efficiency, productivity, and competitiveness.
• Compliance and Governance: Ensure that the organization’s technology operations comply with relevant regulations and standards; implement and maintain governance frameworks for IT management; prepare and submit reports to senior management and regulatory bodies as required.
• Disaster Recovery and Business Continuity: Develop and maintain disaster recovery plans and business continuity strategies; ensure that backup systems and procedures are implemented and tested regularly; coordinate response efforts during IT emergencies and system outages.
• Performance Monitoring and Reporting: Monitor the performance of IT systems and services, ensuring they meet organizational requirements; develop and track key performance indicators (KPIs) for IT operations; report on IT performance, issues, and achievements to senior management.

Education and Experience: Bachelor's degree from an accredited college or university with coursework in computer science, information systems, business administration, or closely related field AND seven (7) years of experience managing, maintaining and implementing significant technology programs, computer system infrastructure and design, network operations, security design, application development and configurations and system/servicer administration, including a combination of five (5) years of supervisory and project personnel management experience, of which at least two (2) years should be supervisory experience over a technical team.

Required Licensing (such as driver’s license, certifications, etc.): Possession of a valid State of California driver’s license.

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations. The ideal candidate will also possess a combination of the following knowledge and experience:

• Directing day-to-day operations of a major Information Systems (IS) unit and processes with critical impact on the business, ensuring business operations comply with standards and procedures; develop and implement goals, objectives policies, priorities and procedures for assigned programs; determine and improve customer satisfaction levels as necessary.
• Experience administering Software Development Lifecycle (SDLC) activities adhering to best practices; manage enterprise and departmental projects, major and minor system upgrades, and infrastructure refresh; planning, leading staff, and managing all phases of implementation, including gathering requirements, design, development, testing, and deployment.
• Experience in leading large-scale projects to successful completion, meeting business Objective Key Results (OKRs); managed system support vendors, directed system design, development, and implementation of new projects and applications; led the analysis of new system features, change controls of upgrades; planned and improved operations; established hardware/software standards and refreshed plans.
• Prepare and administer an annual budget, including monitoring of expenditures, chargeback structure, and negotiating and managing contracts.
• Develop and update an information systems Master Plan and operational roadmap. This includes the implementation of the plan, change management, and departmental/enterprise communication across all levels, as well as business partners.

Leadership

Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational support and direction.

Management

Evaluates priorities to ensure the 'true' top priorities are handled satisfactorily; sets clear goals for the employees and the work unit.

Customer Service

Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

Change Management –

Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness; facilitates the implementation and acceptance of change within the workplace.

Conflict Management –

Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people, by presenting the facts, analysis, and conclusions or solutions that show command of content and perspectives and interests of the audience.

Vision/Strategic Thinking –

Supports, promotes, and ensures alignment with the organization's vision and values. Understands how an organization must change considering internal and external trends and influences. Builds a shared vision with others and influences others to translate vision to action.

Project Management

- Ensures support for projects and implements agency goals and strategic objectives.

Communication Skills –

- Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.

Please note that the Enterprise Development Services and Business Automation Manager position is eligible for a hybrid telework schedule, which is subject to change. The City is currently on a 32‑hour onsite workweek.

Salary Information: The final candidate’s qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Technology Manager (ETM) classification shall also receive an approximate five percent (5%) ongoing non‑pensionable compensation pay.
The ETM classification is represented by the City Association of Management Personnel (CAMP) bargaining unit.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job‑specific questions. You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection, or the hiring processes, please contact Felipa Perez at [e-mail].