Enterprise Development Services and Business Automation Manager (Enterprise Technology Manager)

San Jose CA; San Jose (CA); On-site; USD 140,000 - 210,000; Full time

Job summary

The City of San José is seeking an Enterprise Development Services and Business Automation Manager within the Information Technology Department. The role oversees enterprise-level development services and business automation to align technology initiatives with organizational priorities and service delivery goals.

Ideal candidates will have a Bachelor's degree in CS/IS/business or related field and 7+ years of experience managing major technology programs, including governance, budgeting, and

Qualifications

• Bachelor's degree from an accredited college or university with coursework in computer science, information systems, business administration, or closely related field
• Seven years of experience managing, maintaining and implementing significant technology programs and related teams
• Experience leading cross-department IT initiatives and managing security governance

Responsibilities

• Develop and implement the technology strategy aligned with City objectives; oversee integration and evaluation of new technologies
• Lead and manage Development Services and Business Automation teams; hire, train, and evaluate staff
• Ensure reliability, security, and performance of systems; oversee upgrades and scalable deployments
• Budget and resource allocation for IT initiatives; negotiate vendor contracts and manage relationships
• Enforce cybersecurity policies and risk management; monitor threats and conduct audits

Skills

Team leadership

Strategic planning

IT governance

Budget management

Vendor & stakeholder management

Education

Bachelor's degree in CS/IS/business or related field

Tools

HaloITSM

Salesforce

Power BI

Crystal Reports/Yellowfin

SimpliGov

Job description

The City of San José innovates to provide exceptional civic services using advanced technologies to help our community thrive.

As one of the largest cities in the nation, the City manages a large set of services and assets and operates on a budget of $5.9 billion, with approximately 7,000 employees, serving about 1 million residents and 80,000 businesses in the heart of Silicon Valley.

The Information Technology Department's mission is to enrich the quality of life in San José through innovation, collaboration, and engagement. ITD enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, responsible use of Artificial Intelligence (AI), productivity and collaboration tools, the San José 311 resident experience platform, data equity and privacy programs, and strategic planning. San José is powered by truly great people, a robust technology environment, and a strong sense of purpose.

The IT department is a leader in innovation, embracing cutting-edge technologies and pioneering solutions to enhance efficiency and quality of life in San José. As part of this effort, the City leads a national initiative for AI through the GovAI Coalition, which was established to give local governments a voice in shaping the future of AI, ensuring it is developed responsibly and for the public good.

Promoting the City’s commitment to equity and inclusion, we believe that all members of the community, regardless of background, have access to the tools and resources needed to thrive in the digital age. San José is in the heart of Silicon Valley, which boasts a rich history in technology, education, and agriculture. Over half of San José residents speak a language other than English at home, highlighting the importance of language accessibility in all City services. By fostering inclusivity, promoting digital literacy, and building accessible platforms, we are advancing technology while creating a more equitable future for everyone.

At the City of San José, we promote work-life alignment and a focus on growth to bring out the best in our people. Come join us in making San José the most vibrant, equitable, sustainable, and innovative city in the nation! Visit the Information Technology Department's website to learn about our culture, vision, leadership, and innovative initiatives.

The City of San José is seeking an Enterprise Development Services and Business Automation Manager to join the Information Technology Department (ITD). This technical manager role is responsible for overseeing enterprise-level development services and business automation ensuring that technology initiatives across City departments are aligned with organizational priorities, business strategies, and service delivery goals. This position provides strategic oversight to ensure scalable, secure, and integrated technology solutions that support City operations while preventing fragmented or siloed implementations. The role plays a critical part in advancing enterprise standards, improving operational efficiency, and enabling consistent, high-quality technology services across departments.

The Enterprise Development Services and Business Automation Manager will enforce enterprise security, governance, and compliance standards to reduce risk and ensure regulatory alignment. The ideal candidate must demonstrate strong leadership in optimizing technology investments, eliminating redundancy, maximizing return on investment, and driving cost-effective solutions. This role is also responsible for evaluating, piloting, and implementing emerging technologies that provide measurable operational and strategic value to the City.

The technology portfolio includes but not limited to:

• Permitting and Compliance (Granicus AMANDA)
• Public Portal (https://sjpermits.org/permits/online-permits.html)
• Business Intelligence (Crystal Reports, Yellowfin Analytics and Reports, and Power Bl)
• Electronic Plan Review
• Geographic Information System Mapping (GIS) Viewer
• Digital Inspections
• Resource Planning and Scheduling (custom inspection scheduling and assignment)
• Document Scanning and Conversion (e.g., Panagon Capture, QuickStroke, and custom scanning and indexing application, etc.)
• Workflow automation, digital forms, and electronic signature platform (SimpliGov)
• IT Service Management, IT Operations Management and/or IT Asset Management (e.g., HaloITSM)
• Customer Relationship Management (CRM) (e.g., Salesforce)

Key duties include but are not limited to the following:

• Strategic Planning and Implementation: Develop and implement the technology strategy in alignment with the organization's business objectives; oversee the integration of new technologies and ensure they enhance operational efficiency and competitiveness; plan and manage technology projects, from conception through execution and evaluation.
• Team Leadership and Management: Lead and manage the Business Automation and Development Services teams, including hiring, training, and evaluating staff; foster a collaborative and innovative work environment; provide guidance and support to team members, helping them develop their skills and advance their careers.
• System and Network Management: Ensure the reliability, security, and performance of the Development Services and Business Automation systems, including networks, servers, and software applications; oversee the maintenance and upgrade of existing systems and the implementation of new systems; ensure systems are scalable and can grow with the organization’s needs.
• Budgeting and Resource Allocation: Manage the Development Services and Business Automation budgets, ensuring cost-effective use of resources; allocate resources for projects and initiatives, balancing immediate needs with long-term goals; negotiate contracts with vendors and service providers to secure the best terms.
• Cybersecurity and Risk Management: Enforce IT security policies and protocols to protect the organization’s data and systems; monitor for potential security threats and respond to incidents; conduct regular security audits and risk assessments.
• Vendor and Stakeholder Management: Manage relationships with external vendors and service providers; ensure that third-party services meet organizational standards and deliver value; communicate and collaborate with stakeholders across the organization to understand their technology needs and priorities.
• Innovation and Continuous Improvement: Stay current with emerging technologies and industry trends; identify opportunities for innovation and process improvement; lead initiatives to adopt new technologies that can improve efficiency, productivity, and competitiveness.
• Compliance and Governance: Ensure that the organization’s technology operations comply with relevant regulations and standards; implement and maintain governance frameworks for IT management; prepare and submit reports to senior management and regulatory bodies as required.
• Disaster Recovery and Business Continuity: Develop and maintain disaster recovery plans and business continuity strategies; ensure that backup systems and procedures are in place and tested regularly; coordinate response efforts during IT emergencies and system outages.
• Performance Monitoring and Reporting: Monitor the performance of IT systems and services, ensuring they meet organizational requirements; develop and track key performance indicators (KPIs) for IT operations; report on IT performance, issues, and achievements to senior management.

Education and Experience

Bachelor's degree from an accredited college or university with coursework in computer science, information systems, business administration, or closely related field AND seven (7) years of experience managing, maintaining and implementing significant technology programs, computer system infrastructure and design, network operations, security design, application development and configurations and system /servicer administration, including a combination of five (5) years of supervisory and project personnel management experience, of which at least two (2) years should be supervisory experience over a technical team.

Required Licensing (such as driver's license, certifications, etc.)

Possession of a valid State of California driver's license.

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise –

• Directing day-to-day operations of a major Information Systems (IS) unit and processes with critical impact on the business, ensuring business operations comply with standards and procedures; develop and implement goals, objectives policies, priorities and procedures for assigned programs; determine and improve customer satisfaction levels as necessary.
• Experience administering Software Development Lifecycle (SDLC) activities adhering to best practices; manage enterprise and departmental projects, major and minor system upgrades, and infrastructure refresh; planning, leading staff, and managing all phases of implementation, including gathering requirements, design, development, testing, and deployment.
• Experience in leading large-scale projects to successful completion, meeting business Objective Key Results (OKRs); managed system support vendors, directed system design, development, and implementation of new projects and applications; led the analysis of new system features, change controls of upgrades; planned and improved operations; established hardware/software standards and refreshed plans.
• Prepare and administer