Cloud & Infra Incident Manager for Premier Accounts

LTM; Bellevue (WA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Comprehensive Medical Plan

401(k) Plan with Company match

Life Insurance

Vacation Time

Paid Holidays

Job summary

LTIMindtree is seeking an Incident Manager to act as a customer-facing trusted member of the PremierUnified team, coordinating with Customer Service and Support to manage complex reactive scenarios. You will advocate for the customer, orchestrate IT teams, and drive end-to-end resolution of incidents.

The role requires 3 years of enterprise tech experience, strong communication, and ability to operate in a fast-paced environment.

Qualifications

• 3 years of experience in supporting enterprise technologies.
• Bachelor's degree or equivalent experience.
• Strong English written and verbal communication skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Relationship Management: know the customer and understand business impact in reactive scenarios.
• Proactive management: acknowledge requests promptly and coordinate actions across stakeholders.
• Escalation Handling: drive high-risk escalations to resolution with clear communication and tracking.
• Critical Thinking: work with engineers to perform root cause analysis and prevent recurrence.
• Incident Administration: monitor cases and provide regular status updates to customers and internal teams.

Skills

Excellent communication

Strong listening

Situational management

Customer advocacy

Time management

Problem solving

Education

Bachelor's degree or equivalent

Tools

Power BI

Microsoft Office Suite

Job description

LTIMindtree is seeking an Incident Manager to act as a customer-facing trusted member of the PremierUnified team, coordinating with Customer Service and Support to manage complex reactive scenarios. You will advocate for the customer, orchestrate IT teams, and drive end-to-end resolution of incidents.

The role requires 3 years of enterprise tech experience, strong communication, and ability to operate in a fast-paced environment.