Incident Manager - Customer Advocate & Resolution Lead

Staffingine LLC; Redmond (WA); On-site; USD 83,000 - 124,000; Part time

Job summary

Staffingine LLC is seeking an Incident Manager (Contract) in Redmond, WA to join our Premier Unified customer support team. The IM acts as customer advocate, coordinating reactive incident response and ensuring end-to-end resolution with cross-functional engineers and customer service teams.

Responsibilities include engaging with customers on reactive queries, representing business impact during escalations, and orchestrating support teams to resolve incidents, while providing regular updates

Qualifications

• Experience in incident management and customer-facing roles.
• Strong communication with customers at multiple management levels.
• Ability to coordinate cross-functional support teams.

Responsibilities

• Engage with customers to address reactive support queries.
• Represent the customer's business impact during escalations.
• Drive the end-to-end problem resolution.
• Coordinate incident responses with Premier Unified customers and internal engineers.

Skills

Incident management

Customer-facing

Stakeholder communication

Cross-functional coordination

Job description

Staffingine LLC is seeking an Incident Manager (Contract) in Redmond, WA to join our Premier Unified customer support team. The IM acts as customer advocate, coordinating reactive incident response and ensuring end-to-end resolution with cross-functional engineers and customer service teams.

Responsibilities include engaging with customers on reactive queries, representing business impact during escalations, and orchestrating support teams to resolve incidents, while providing regular updates